The hotel's location is good, and the property was clean and well-maintained. Unfortunately, the reception service fell short of expectations. During checkout, we encountered an unfriendly staff member whose demeanour negatively impacted our overall experience. When I requested a late checkout, she declined. Though she verbally agreed to let me keep my car in the parking garage for an additional hour, I later discovered they had charged my credit card for an entire extra day of parking for just that single hour extension.