Booking via Expedia was denied by the hotel although Expedia email confirmation was received. Hotel did not reserve the room for me. I was stranded and could not find any other 4-star hotel nearby with same price.
janice
Perniagaan dan Rekreasi dengan Rakan
4.0
/10
Diulas 151 minggu yang lalu
Expedia Group verified review
Customer service was horrible, we asked for toilet paper and it took them overnight to have it delivered. Front desk tried to collect payment again when it was already prepaid. Short of staff and unprofessional customer service
Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia