Good experience overall. Staff attentive and breakfast extensive. Being a central hotel no balcony. Also, no comfortable lounge area to socialise and properly relax other than bar area.

Frokosten var veldig bra. Baren var ikke betjent.

Everything was great

Best thing was that the hotel is really central but still quiet (at least in our room). Two issues though: first, there is no parking nearby. We were told to leave the car temporarily on the road leading up to the hotel for check-in/check-out. However, we almost got a ticket (or towed) by the police!!! There is parking in walking distance but with the luggage a pain to go due to the streets surface in the center. Secondly, the rooms were not cleaned as one would expect in a five star hotel. Breakfast is great but would be nice to have signs on the items with the allergens on them.

Fantastic hotel, perfect location and awesome breakfasts.

Perfect location! Close to all things Funchal. The rooftop pool was great and had a fantastic view. The restaurant is fine but better choices can be found off site. The breakfast is excellent though. Loved our room. Comfortable bed and strong shower. Quiet and clean.

Great service, great staff. We’re definitely coming back soon!

The hotel had everything we wanted including a large bottle of water every day. Good location close to activities. Very polite staff throughout the hotel. Good fresh breakfast selection, spotless throughout and nice touches like the chocolate shop!

Super Bequemes Bett und Sofa. Sehr guten Zustand das Hotel. Super Standort.

Great location with the best staff! Breakfast was amazing too. Rooms well kept. Great dining options all around

Das Hotel hat uns super gefallen. Das Personal war freundlich. An einem regnerischen Tag, konnten wir uns einen Regenschirm ausleihen. Die Vielfalt des Frühstücks war top! In unserer Dusche war die Dichtung des Duschkopfes defekt. Als wir an der Rezeption darauf hingewiesen haben, wurde dieser direkt ausgestauscht. Zu den einzelnen Zimmern und Etagen kommt man nur mittels einer Schlüsselkarte. Demenstprechend hat nicht jeder Gast Zugang zu den Wohnbereichen. Es gibt einen Pool auf dem Dach. Als wir gesehen haben, dass alle Liegen besetzt waren, sind wir in der Nähe des Hotels zu einem frei zugänglichen Schwimmbereich gegangen (4 min Fußweg entlang des Hafens). Alles in allem ist das Hotel weiterzuempfehlen! Die Lage ist im Zentrum Funchals.

Efficient staff, great breakfast, amazing entertainment, had an excellent stay, I do recommend it.

Excellent location. Very helpful staff

Clean room but it would have been appreciated if we were provided robes to go to the pool.

Great area. Excellent service

Excellent hotel in a perfect location!

Our stay of 2 nights was excellent. Staff was very helpful with any questions we had. We arrived early and they were accommodating to hold our luggages while we explored the area. The hotel is located at the heart of downtown a minute away from the famous colorful Madeira sign. Highly recommend this hotel.

Great junior suite, amazing shower. Breakfast, great choice, as so someone mentioned the breakfast rooms are not ideal for the number of guests, Would be much better to have it in main restaurant, whi ch is great. The building and location is top for Funchal.

Not exactly a 5 stars... Breakfast buffet open too late, bar at pool close at 5pm on Sunday and Monday, Staff at reception not interested to know how was our stay, main restaurant always empty...

This is a beautiful hotel in a perfect location! The staff and service were excellent!