The check in was a disaster. On arrival there were other guests who’d been waiting to check in over an hour. The numbers left on reception to call did not work. After about another 30 minutes one of the guys managed to get an alternative number from his agency (the hotels.com bot was useless) there was only one line so it took ages to get through. The person required me to send a copy of ID by email, I don’t carry ID so had to get someone from home to send it. Eventually they sent me an email with my room number and how to check in, there was another guest already in the room, I had to call back and get it changed. Very painful will never stay here again. When you look at the state of the reception and sign not saying not to smoke weed you can tell what sort of place this is. In fairness the room was ok for the money.

Staff Osama was excellent with his customer services. Room was large enough. Heating system on the second night was cold. Luckily, I had my hot water bottle. Pay attention to lints on the cornersd window sea

No towels, no TV remote, no staff at reception.

Property well , clean and tidy ... Good staff nice and polite ....

Happy with our stay

No staff. No towels. No TV remote. Mattress too big for bed. Pillow cases too big for pillows. Won't be staying here again.

No staff at reception. No towels in room. No TV remote. Room was open with the key in the door when I arrived.

The room looked like hadn't been cleaned in 5+ years No one on reception the whole time we were there. Shower dribbled out water and was also dirty

Check in was simple, got a text prior explaining things so never actually saw any members off staff. The room is nothing like pictured, double bed not a queen size bed, furnishings need updating and are worn out. Room wasn’t clean, cobwebs, every cushion on the sofa has worrying stains, shower was full of limescale, door handles are wobbly. It’s a handyman’s dream so take your tools!

The room reeked of urine . No one could sleep there. Carpet was filthy . Reception was remotely manned, wires hanging out and grubby. The description of the lodge is incorrect and miss leading. I complained and was given another room that was acceptable.

Easy check in. Friendly staff. Room is lovely with plenty of pillows.

Nice room but heating stuck on full blast and unable to turn down (room 201) Had to sleep with window open; Luckily it was quiet !

Arrived before the reception closed. Sign provided contact numbers to call and a bell to be checked in. Bell didn’t work, both phone numbers provided did not work. Only by chance another guest came in and gave us a completely new telephone number to call (which was not written down anywhere else). No receptionist on duty and a random other guest showed us to the rooms, where the keys were already inside the rooms. Beds/linen were awful. Thin and uncomfortable. Bathrooms were clean however. Would not recommend to anyone who wasn’t used to living in student accommodation for the last couple of years.

Stains on bed, regular disturbing fire alarm tests in the morning, lights randomly power off and can't be turned back on, staff does not handle issues you express to them, dusty filthy room, old tv with old remote that doesn't have a back cover to hold the batteries, and worst of all no hot water showers. The shower stays freezing cold even when you put it on the highest heat. Then paying to go to and from london each day will be like 60+ dollars, so you might as well use the extra money to get a nicer more convenient hotel than this dump

On Arrival at 15:00 no one on desk. After about 15 minutes of waiting we had a video call asking us for booking numbers to find that out of the two rooms I book only one was available, it then took 2 hours to sort out the other room (no apologies) room booked was a Deluxe Double - this had two single mattresses pushed together to make a double bed ( one was slightly higher than the other make a very unpleasant sleep 👎 room was small, dusty and very unpleasant

Very convenient for LGW. Great price, clean bed and hot shower just what we needed.

Key was on the table and room was unlocked. I got a text explaining everything, very useful and quick check in

Clean, affordable and close to gatwick airport

Surprised how quiet considering it is as in seemingly busy location.

I had a 'deluxe' double room. There was no milk for my coffee and no toiletries, just a bottle of soap on the side of the sink. There were cobwebs everywhere and a funny smell from the bathroom. Never again I think is an understatement. I know it's cheap, but I'd rather fork out an extra tenner to get a travelodge or anywhere else TBH.