Penilaian & Ulasan Keseluruhan Hotel Promessi Sposi

Merci pour un super séjour de même merci pour le bon geste du personnel à l’hôtel Je suis très contente de visiter l’hôtel et être présente deux jours espérant être parmi vous dans les prochains week-ends

The staff was so friendly and helpful. Breakfast at the hotel was fabulous. Would definitely stay here again.

Very nice please, great staff and good everything. Highly recommended

Incrível

Best hotel we've stayed in. The service and hospitality of this hotel is more like 5 stars. They were polite, amazingly accomidating, very approachable and helpful. I come back to Malgrate just to stay in this lovely hotel. The view from the rooms was breathtaking and the rooms were spotless clean and huge in size

Sehr freundliches Personal, tolles Frühstück, sehr guter Drink in der Bar und tolles Zimmer mit schönem Blick

Great friendly staff

Great location on the waterfront. Staff were very helpful and quick to attend to any of our needs. A great spread for breakfast. Rooms were on the smaller side especially when you are traveling with big suitcases.

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Parking was very tight but otherwise five stars all around, especially for the staff

Not very friendly staff For am overpriced stay. It is a nice product

Lovely modern property. Very likable staff but not adequately trained. We emailed to make a fine dining reservation at Lisander. The front desk was teaming w young staff but no one could find the reservation. They then made one. We arrived at the restaurant 2 hours later to find it closed for a private function. The covered part of the roof deck bar was also closed for the same private group. A staff member went out of her way to make it up to us dropping us at the pizza bistro on the property, and ensuring that several dining items were comped, however the front desk was not helpful. There are several room amenity issues: no magnifying mirror in bath, no wash clothes available. One chair for 2 guests, a nespresso maker would be nice, shower stone floor lovely but slippery. Overall, it is a lovely property w room planning issues and staff training issues that could be remedied easily. Considering the hefty room charge, the value is not there. Because of the inconveniences, it would have been appropriate to comp the parking charge. The breakfast was lovely, but the overall experience was not good,

Great time! Staff was kind and helpful!

Nice day on the lake

Inicialmente quando fiz o Check-in ( horario cedo - antes do horario do check-in) me deram um quarto para "disable" e portanto o chuveiro não tinha BOX. Pedí para trocar para um quarto com banheiro normal e a atendente primeiro me disse que não havia quarto disponível. Estranhei pois ainda era 13:00 e o check-in era 15:00. Disse que poderia esperar até o horário do check-in para ter o quarto com banheiro com box e ela me disse que não teria mesmo assim. Depois, quando eu argumentei que não fazia sentido, ela me disse que só teria com cama de casal ( eu havia reservado com 2 camas de solteiro). Disse que poderia ser com cama de casal! Aí, como ela não tinha mais saída, me levou para ver um quarto. Disse que estava bom para mim. Penso que para um hotel 4 estrelas essa atitude não se justifica! Queria a atendente complicar as coisas? Não sei. Porém, achei extremamente descortez. Mesma coisa com a garagem. Ao meu lado estacionou um carro enorme e pedí para darem uma outra vaga para mim. De novo: está tudo lotado, não temos! Depois de me fazer esperar um bom tempo, agora um rapaz me disse: Ah acho que tenho um aqui! Afffff que hotel que gosta de complicar a vida dos hóspedes!!!!!! Tudo difícil!!!!! Para quê? Não ficaria de novo neste hotel embora a localização seja excelente!

Too notch

Well renovated, clean with friendly staff

Great welcome , wonderful professional staff , great location

Pretty Nice hotel and location

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