Exceed all and any expectations!

Lejligheden var fremragende til vores familie på fire, både mht lokation, indcheckning og indretning. Køkkenet var fint indrettet, men der manglede et skærebræt og når pladsen er trang i stueområdet, måtte de gerne have hængt tv på væggen.

Gute Anbindung an die öffentlichen Verkehrsmittel. Wasserdruck in der Dusche sollte dringend verbessert werden. Leider keine Klimaanlage, hatte ich aber bei der Buchung übersehen. Trotzdem wurden Ventilatoren zur Verfügung gestellt. Die Fernbedienung vom Fernseher hat nicht funktioniert und sie konnten sie auch nicht reparieren oder für Ersatz sorgen. Hatten eine Sofortbildkamera bestellt (wird als Zusatz angeboten) und bezahlt. Wurde leider nicht geliefert. Die Erstattung der Kosten erfolgte jedoch umgehend nach Reklamation. Für 3 Nächte zu empfehlen, länger nicht.

Everything was excellent. My only concern was there was no A/C.

A lovely apartment that had all we needed for our long weekend. Very comfy bed.

Its not bad. A little dirty. They provided us fans during the heat wave which were rather dirty. There was also an eggy smell coming from the boiler/laundry room which was gross at best and mildly concerning at worst. The check in was good and the team was responsive. The most baffling part was that the living room windows cant be opened as its a double pane system. We were there during a heat wave and we were all forced to migrate to the bedroom since there was no way to cool the living room over night, as it reached unbearable heats over the day. Overall it was okay and the team was very responsive, but probably won't stay again.

We visited during peak summer, and unfortunately our stay was affected by several maintenance issues that caused considerable inconvenience. The room did not have air conditioning, and this was not clearly highlighted in the property description. During the warm summer weather, the lack of AC made the stay quite uncomfortable. The room had a fan, but it was not functioning properly. We were unable to increase the fan speed or use its cooling mode, which made the nights very uncomfortable. We reported the issue, but were initially told that it could not be repaired or replaced. After raising the concern again, the fan was eventually replaced. We also experienced problems with other appliances. The microwave was not functioning and had to be replaced, and the washer/dryer did not dry clothes properly, which created difficulties, especially on our final day. The property is conveniently located close to the train station, which is a definite advantage. However, the multiple appliance issues, combined with the absence of AC during peak summer, significantly impacted our overall experience and made our stay much less enjoyable than expected.

convenient place. We were lucky enough to get there during the historical May heatwave without an AC in the room. THat is the norm there nothing wrong with the hotel though.

Schönes, sauberes Appartement mit viel Platz. Tolle Lage. Wir könnten viel zu Fuss erkunden. Frühstücksmöglichkeiten, Essensmärkte und Lokale, Pubs alles um die Ecke. Kommunikation mit Bob und Team war super. Alles lief reibungslos. Wir hatten eine sehr gute Zeit. Einziger Verbesserungsvorschlag wäre der Druck in der Dusche. Es kommt recht wenig Wasser raus.

Great place. They have a good, responsive chat AI I think? Answers all questions promptly and accurately. Excellent location with easy tube access. And Great property in the middle of london. Saved us a lot on breakfast because we would easily cook in the kitchen. Although, I would say travel light as there is no lift/elevator and to fetch heavy suitcase up the stairs was a workout. But otherwise Great place.

The accommodation was fine and served us well, and it’s a very handy location. It was good value for money in that respect. Just don’t accidentally leave anything behind in the apartment, as it’s nigh impossible to communicate meaningfully via the Bob W WhatsApp account. I realised after we left that I’d left my electric toothbrush in the bathroom, so the next day I messaged via WhatsApp to ask if the cleaners could put it somewhere safe so I could collect it next time I was in London. But this was pretty hopeless — at first I was communicating with a chat bot, then they put me in touch with an anonymous person from the “local team”, who said they would ask the housekeeping team and they would keep me updated. But they didn’t, and when I chased them up a couple of weeks later they said they had messaged me to say the toothbrush couldn’t be found. But I didn’t receive any such message, and in any case I know I left the toothbrush there so it’s strange that it couldn’t be found. So, I’d suggest Bob W stop using chat bots, and employ cleaners who are, shall we say, better at finding things.

Highly recommend, it is probably the best property I have been to and I travelled quite a lot recently. It is nice to be welcomed with small details like the reusable water cups, ear plugs (building is in a noisy area so its a nice touch) and welcome card. Just maybe few more tea bags/coffee. Beds comfy and rooms warm, large and clean.

Good location

Honestly, machine was not working efficiently. It was not washing well and the dryer was barely working. It look a 4-5 cycles to get the clothes almost dry but still not fully dry.

Clean, large and great location

Excellent support and apartament. We will retorn soon.

Nice and clean, also a good location! Overall a very pleasant stay. The only con was that the walls were quite thin, so the apartment was rather cold and traffic sounds were loud.

Goed appartement

Large room in a great location. Clean, excellent sleep. Huge recommend.

etwas eng gestaltet, leider kein Lift und zu wenig Handtücher aber ansonsten sehr cool