Penilaian & Ulasan Keseluruhan The Princess Guest House

This place is the worst I have ever seen in term of professionalism. First of all, they did not find our booking. Then, they pretended we did not pay, even when we did show them the proof ou payment and the fact that money was taken from our bank account. They were absolutely rude and spoke very badly to my staff (I booked 3 rooms for people of my firm). It seems like a scam, when they presented fake payment failure. Please hotel.com, dont work with hôtels like that.

the Guesthouse is close to a nice park and at walking distance to the shops. Staff were helpful. My luxury room came with double bed, tv (couldn't really watch any channels), separate bathroom with shower, no curtain, basin and toilet. the bed was comfy the shower was hot only half of the time and the pressure also wasn't very strong. The bedroom windows were facing the guesthouse carpark witch can be a bit noisy at times. Water is not suitable for drinking but they sell it at the reception for 1 usd for 1,5 liters. I didn't see any kitchen facilities but they are supposed to have a microwave available for the guest or the ability to order food at the reception.

Sadly, I think the reviews for this property are misguided. The property is on a relatively dangerous area and way. The Expedia profile states that they have waterfall showers- this is somewhat true- if you turn on the shower head- water does fall out. The same goes with the pillow top mattress- there was a mattress with two pillows on top. It also was not clean and the two towels given were just hand towels- one per room. All the furniture was broken and disheveled in the room. The television had no remote to turn it on. There are also people milling about outside and past the gate is the Wild West. We were not able to buy potable water on property and none provided so a bit jinxed for brushing teeth etc. basic services and no more. A room. A lock. A bed. A toilet. A shower. That’s it.

Exceptional

The rooms were clean and big, customer service was excellent. I would recommend this to anyone

Safe and close to

Kitchen was not clean

The staff where friendly and always supporting if we need their help. Thank you and looking forward to going back there...

The staff is very friendly and approachable

Owners need to look at reviews and not think they are doing a favour to guests

I had to request toilet roll and towel twice. Room 4 television had 1 channel and couldn't reduce the TV volume. No bath mat. Asked if I could get breakfast there were no supplies. At times noone at Reception. Washed in cold shower 3 days. Rooms were cleaned everyday highlighted my concerns and worries to the staff hopefully they will improve. Another guest came asking for a towel and was given a wet one to dry in his room. One time solar panels were not working slept with a noisy generator all night. Got picked from the airport which was great as I felt safe. The owners need to look at reviews all the time to improve a good property they have. They need to provide or spray airfresners after cleaning. They could do with a washing machine dryer as the weather changes and we need towels. I would stay there but they need to improve on those things I have highlighted. There are no restaurants nearby except 2 supermarkets crossing a very busy unsafe road as tge hotel is in residential area. The wanted cash guests should be given an option to pay by card or cash as they do not always have change for higher notes. You can't take dirty money back to Europe or the USA

The place was okay quite and nice but we couldn't get some foot mates and drying towels after bathing

The environment

Cosy ,clean and quite.Staff is friendly ,had a great experience in January and my family also had a great time recently when they visited….keep up the good work.

The place is quiet and easy to access other places like shops etc. I don't like the service of staff, for the 5 days I stayed there they didn't come and change sheets from the bed.

Very clean property

The property was clean inside and outside. Excellent customer service 👍

They should put electrical kettle,cup and tea in the rooms. They should learn the stick to the booking alignments made and noticed staffs on duty of the booking. Put electrical irons in the rooms. And the WiFi words written somewhere in the rooms

No hot water in the bathroom and it was freezing we had to bath with cold water

It was okay, the staff was very good. My only problem was being provided with small, dirty towels.