We loved everything about this hotel! The stunning room, the beauty, the breakfast, the drinks, the spa & the kindness of every staff member we spoke to! Everyone went completely above and beyond to make sure our visit was the absolute best! We have travelled quite a bit & I would honestly say this is one of, if not the, top hotel we’ve ever stayed in. The bed & the pillows are a great test of a good hotel, and believe me, they did not disappoint! Please do not believe the negative reviews you read regarding this beautiful hotel; they cannot be from anyone that stated here. We cannot wait return to La Gemme!

The hotel was stunning and I loved the access we had to the rooftop. It was a beautiful way to see Florence up top.

This was our fourth and final time staying at this hotel. Front desk staff was not helpful (almost rude)and it would have been nice to get some kind of recognition for our loyalty. All high end hotels are proud to say that their guests are loyal. Not La Gemma.Our room was tiny and extremely noisy . Still a very well maintained hotel in an excellent location.

This is the perfect hotel for a visit to Florence. Excellent rooms, service, food and location. Fabulous!

Ottima

Stunning space, with the kindest, warmest service

Excelente hotel, excelente ubicación, servicio impecable.

Wow what a stay! Expertly designed, curated, and comfortable. Hotel La Gemma is in the heart of Florence but still tucked on. quiet side street to avoid the hustle and bustle of the city. Would immediately stay again.

Location was perfect. While the main rooms on the property are nicely done, the guest rooms are run down: wall sconces were falling out of the walls, garbage pail was broken, the walls had scuff marks and peeling paint and dirt, the carpet in our room was very dirty, the hallways are carpeted and a terrible smell of mildew emanated from them. We appreciated the free refill of the mini bar, although this was not done each day of our stay. Hotel staff was inattentive and while polite, didn’t do much to ensure we had a fabulous or memorable stay. We requested an extra luggage stand twice and never got one, we just gave up. Disappointing overall as the rates are very expensive. Might be rated five star but definitely not five star accommodations and service. We will not be recommending or returning the next time we are in Florence.

Hotel La Gemma is one of THE best hotels we have ever stayed at. The warmth of everyone who worked there was amazing, including the owners. The drinks delightedly refreshing and delish. Don't forget to ask about the stories behind them. Beds super comfortable and great for afternoon naps to get away from the heat. We might fly back to Florence just to stay here again. Can't wait to stay at other hotels from the Cecchi family!

Small boutique property with a consistent design theme and good service, clean and comfortable rooms.

Amazing hotel! Close to everything. Great room- great staff and very good room! Close to shopping and close to all main attractions to see. Loved this hotel.

Excellent hotel and location. Staff very polite and professional. Wonderful breakfast.

Excelente hotel, quarto grande e confortável, arquitetura muito bonita e staff gentil.

They could not do enough for you. Best staff ever

It was an absolutely incredible experience. The location paired with the quality has got to be indisputably among the best you can get in Florence. Highly recommend!

Ambience and service was absolutely spectacular. Seriously they go above and beyond and their location in Florence is nearby shopping stores, and we thought it was pretty central to everything. Breakfast was a 10 out of 10. Drinks were a 10 out of 10. Truly, everything was beautiful.

Sehr sauber. Ganz ganz tolles, bemühtes und liebes Personal.

We loved our stylish room. The staff made us feel like royalty and were very sad to leave. The breakfast is wonderful and the location can't be beat. You step out the door and into the action. However, it's not noisy at nigh which can be a problem in a city that parties all night. We urge anyone coming to Florence to stay at La Gemma. You will not be disappointed.

Great property. Comfortable beds. Incredible staff!