The place looked good, the guy at reception was friendly, all looked good…. …until the guests in the room next door got in at 1am. 2 lads jabbered away until 6am. The walls must be paper thin as I could hear every word, as if they were in my room!?

Room 11 smelt a little - dusty/old moldy smell Bathroom layout was not set out right - climbing over into the second bath.

Perfect location, great value and clean

Too many things to complain about here. I don't feel the staff was well trained here. Sometimes, there was nobody at the front desk when you needed something. This boutique hotel looks like it was previously a spa of some sort as the room configurations and bathrooms appear to look like it. No refrigerators nor phones in the room (to call front desk). The elevator was out during our stay so we always had to use the stairway (both nights). The rooms were dusty and not clean at all. The walls are very thin as I could hear the couple next door getting busy all night and I had my 9 year old with us (it was very loud). The doors use a combination and not room key so it was inconvenient to alway slook up the keypad code to enter (it was a long 8 or 9 digit code..not something simple). One of our beds was broken and sagging significantly in the middle (mabe a very active previous couple in there?). The room had no light at the front entrance when you enter so it was very dark and the closet is located there, so I had to use my phone's light to look in the closet...why not light? There was no hairdryer provided with no outlets in the bathroom. No USB outlets in the rooms. There was a used tea cup and spoon in the room and I guess housekeeping didn't catch that, which iwas odd.

Courteous staff, plenty of room - great location for my needs.

Nice and friendly staff. Very central location, but very noisy both from the streets and between the rooms. Hard beds, not very clean. Missed a small fridge

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Close to shops and bus station

Väldigt bra läge mitt i centrala Liverpool. Bra sängar. Perfekt ställe att bo på om man inte tänker tillbringa Långa stunder på hotellrummet.

Great location

Nearly died of heat stroke! No air conditioning in the room. No windows that open, the ventilation system did not work properly. It was hard to breathe in the room. Was given a broken fan on the first night. Complained so many times but nobody seemed to care. Didn't offer a different room or even care about the fact that my 6 year old son was very sick due to the heat in the room. They did call maintenance on the second day but they couldn't fix the problem. It totally ruined my trip. Why take payment from customers if an adequate room can not be given? No repairs were being done on this property there were holes and broken furniture. The room was so hot the sticker on the outside of the door was peeling off! I have stayed in many hotels but never as bad as this. Worst 3 days ever.

Ok

The rooms and bathroom are amazine for size and deco and the location in the centre of liverpool with the famous Mathew street the next street and the starf are very plesant and helpful

Lovely hotel. Friendly staff. Very large rooms and bathroom. Super central. Only bad point : mattresses need replacing

We booked a suite but got a room have tried to contact hotel no reply. The aircon was broken making the rooms extremely uncomfortable to sleep in

Quite an oppressive room with colour scheme and materials used more in line with a hotel where you would rent the room by the hour with its gold settee and dark material padded walls couldn’t open windows and very dirty, was quite warm when we there and Bonaire con/ fan although admittedly I didn’t ask for one - no spoons in the room for drinks and not enough milk/ coffee etc I know only small things but all add up - on the plus the beds very clean and comfy - bathroom nice and clean to and communal areas all very welcoming along with a lift - so I guess to sum it up you get what you pay for

Extremely disappointing. Unsafe

this was advertised suitable for family and in no way was it we had a 2 year old and 8 week the noise level was on another scale it was like a brothal very unhappy and will never stay again there was fighting going on in then room next door it was a "party hotel" at best

Lovely room, staff where helpful and friendly and the location is fantastic right by the shopping and nightlife hot spots this dose mean there is some noise from the bars nearby but this wasn’t a problem for us

The room was absolutely gorgeous more like an apartment than a room, twin baths with jacuzzi and mini kitchen was spotless and well stocked with plates glasses etc, will definitely book again.