The check-in was notably unpleasant. The front desk staff member was not only slow but also unprofessional, offering no proactive assistance. Crucially, the hotel systematically ignored every specific request I had submitted via the Expedia platform—despite having explicitly confirmed each one in writing. When I raised the issue, the staff member insisted I had never communicated my preferences, forcing me to retrieve and present our actual conversation thread to validate my claim. This was an embarrassing and entirely avoidable confrontation after a long-haul flight.
Despite my confirmed request for 2 twin beds, I was initially assigned a room with 1 king bed. Exhausted from travel, I then had to manage the room change entirely on my own—lugging my bags back and forth, exchanging keys, and re-settling without any assistance from hotel staff. The lack of basic hospitality during this process was striking.
The Deluxe room itself was mediocre at best. The beds were small and produced incessant, loud squeaking with even minor movement. Much of the room's hardware and fixtures felt nearly broken or poorly maintained. To the hotel's credit, the breakfast was delightful—genuinely tasty, with a varied and well-prepared spread. The restaurant team members were friendly, professional, and helpful. They clearly understand guest service, unlike their front desk colleagues. A great breakfast doesn’t compensate for poor staff conduct, room conditions- I wouldn’t recommend MLP to a friend.
