Modern decor. Friendly front desk staff. Just need to take note of the timing when it will be unmanned. Spacious space with adequate cutlery/utensils for simple cooking

The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area. However, parking is limited on property.

Rooms were clean with amenities. Service staff (Dorothy) is friendly and helped recommend dining places and things to do around Furano. It’s convenient if you have a car and parking was not an issue as there’s a large parking area about 3-5 mins away by foot if you can’t parked at the smaller carpark beside the hotel. It’s just around a ski slope but we didn’t make use of that since we went in summer.

房間很大很乾淨，櫃檯人員服務很親切，下次來北海道還想再來住！

The staff is so friendly and kind. The coffee shop was great. Spacious, comfortable 2 bedroom unit.

The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.

広さ清潔感満足です。

Very good

We stayed two nights and paid 3,000 USD. But it’s not ski-in ski-out. No restaurant, no onsen, no sauna, very tight parking lots. Not mineral water in the room (in fact nothing in the fridge and there is no bar) and when you call the reception they tell you to drink tap water. No room service… ski locker room is also very small and always crowded with other guests trying to get out at the same time. No staff there to help. We wouldn’t go back to this place.

We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel

Hotel room is clean and pleasant. Dining options are limited, but the room has kitchen amenities for you to cook your own meals (supermarkets and shops within 15-20 minutes walking distance). Polite and friendly staffs that can converse well in English.

Nil

Liked that it was spacious and new. We felt very comfortable in the suite. Staff spoke excellent English. But the carpark had very limited lots and the assigned carpark which is a walk away with no shelter, is not convenient if it is raining.

附近有提供兩個飯店停車場，環境乾淨舒服，2樓的房間還有一個陽台；如果事前有回信，無法在6PM前抵達，當天也會發mail提供自助報到手續，讓人入住。

駐車場が分かりにくかったです。 タオルの交換を言わないとしてくれないのが少し不便でした。

Great stay at Fenix West. Room was spacious, very clean and well-maintained.

雖然酒店新淨及房間整潔，惟服務台的營業時間是上午9時至下午6時，營業以外時間要自行處理入住及退房，覺得不便，而且車位不足，晚上要在昏暗環境下尋找車位。此外，房間包早餐，店方亦沒有指示到哪間餐進食，要自行摸索。現時很多酒店都借環保之名而不會每日清潔房間，這間酒店亦是，入住兩晚，連浴巾等都沒有補給。

Great stay at Fenix West. Room was very clean and well-maintained. Spacious too

整體非常讚！ 唯一要注意的是櫃檯人員服務時間，超過時間以後無法進大門比較麻煩

Stayed 3 nights in the Premier Room with 3 bedrooms; it’s spacious and clean. Service is good; hotel replied promptly to our queries prior to our visit.