Amazing service! Please could you contact me regarding an item which was left in my room?

Breakfast was great. And showers hot and abundant

Nice hotel and clean room

NEW HOTEL, VERY CLEAN AND SAFE PLACE.

The property was amazing, great customer service and the manager was hands on . Thank you for the best customer service ! Iryn

I recently stayed at the Four Points by Sheraton Kampala and overall it delivered a solid, dependable experience in a very convenient location. The hotel is well positioned in Kampala, making it easy to access key business areas, restaurants, and main routes across the city. For anyone travelling on business, the location works particularly well. Rooms are modern, clean, and well maintained. The layout is practical, with comfortable bedding, good workspace, and reliable WiFi, which is essential for working while travelling. Housekeeping standards were consistent throughout the stay. Security is visibly taken seriously. There are controlled entry points, screening on arrival, and a reassuring presence of trained staff, which is important in this environment and aligns with what you would expect from an international brand. Service was professional and efficient. Staff were approachable, responsive, and handled requests without unnecessary delay. Check-in and check-out processes were smooth and well managed. The facilities, including the restaurant and rooftop pool area, are well kept and provide a good environment to unwind after a working day. Food quality was good, with a decent variety catering to both local and international preferences. If there’s an area for improvement, it would be minor refinements in service speed during peak times, but nothing that significantly impacts the overall experience.

Staff are very welcoming and helpful with smiles

This is a proper hotel, room is clean and staff smart

チェックインに40分かかったこと以外は全て素晴らしかったです。

Excellent

Excellent

Todo muy bien

Very clean!

Very good business hotel but, they charge $40 per person for airport pick up or drop off so if you are sharing with your spouse or a work colleague the service cost £80 while if one travel on their own, it cost $50. Not eco-friendly at all.

Excellent

Check in was so poor, room wasn’t ready til 6pm

Väldigt bra jag är super nöjd överlag och skulle definitivt bo här igen. Jag önskar dock att man skulle kunna öka och sänka rumstemperaturen till önskvärd tw

We had a great stay. The hotel location is very convenient, the rooms are comfortable and the staff is very accommodating for all your needs!

The Four Points by Sheraton in Kololo is spotlessly new, classy, and very well managed. The staff are friendly and very professional. The neighbourhood is one of the safest and most upscale in Kampala. However, unlike some of the other big high-end hotels in the city, they dont offer a buffet for dinner consistently.

The rooftop bar noise can be a nuisance