Our second stay at Alfacio Riverside Stay Hakata, but quality has dropped since the October management change. Self-check-in works fine until you need help. We found a bedside socket cracked with exposed live wires a clear safety hazard and the in-room tablet was dead. With no staff on site, contacting anyone meant submitting a digital form.
A new note taped inside the toilet urged on-time checkout and reminded guests to sign out of Netflix/YouTube, yet our room had no smart TV or streaming service at all. The room was clean and the bed comfortable, but basic safety and function failed. Once reliable, now neglected.