Terrible would not refund or offer credit despite flight cancellation manager inga terrible

Super relaxed earthy tones everywhere. Lovely chilled vibe and all the staff were really friendly. Exceptionally quiet room with everything you could need. Even the filtered water tap in the room was a real treat. Can’t fault our stay in any way.

After having lunch at the restaurant, we met friends for drinks. Unfortunately service for drinks was not great. Each time we had look for staff to order new drinks.

It’s a great location!

The hotel wifi is terrible and intermittent. The bathrooms are horrific. No full length mirror in the room, no outlets in the bathroom so you have to use the dryers in a dark corner of the room. The lighting in the bathroom is also AWFUL so we left the house never knowing what we looked like each day. The food in the restaurant is completely unremarkable. Even though WiFi extenders are widely available, they’ll never get it for you. The cast to TV will not work since you can’t stay on the wifi. Do better.

Great place to stay

Great hotel and service! Felt clean and cozy.

I will start by saying that I would highly recommend the 1 Hotel Mayfair. The staff are lovely & the rooms are great. This is my 3rd stay there & it didn’t go quite as well as it has in the past. I always bring my dog with me and they usually provide dog wipes so that you can wipe off their feet before entering the hotel room and those were unfortunately not provided this time and they said that they didn’t have them. That was a bummer because I would’ve brought my own, but I didn’t because I anticipated them being in the room again. I would say my biggest disappointment was with room service. I would not recommend the tomato Barada pizza. It is covered in dried tomato paste and then portions of Barada, but it was not very tasty and it was just not what I had expected at all. The tomato sauce is weird and even the Barada is a little weird. In the morning, I ordered a California burrito and ask them to add a few ingredients. They forgot the tomatoes, but they added spicy pickles and because I absolutely hate pickles. The whole burrito was pretty much ruined. When I called them and let them know about it, they said that they would try to take it off the bill. They did in fact take it off of the Bill, but I had a little giggle over the fact that they still charged me for the Latte. I would’ve thought that they would’ve Just exited out the entire breakfast, Bill. It’s not a big deal. I just found it a little funny. The last thing that I would say is that there were a few things i

Hotel was clean, the rooms were new. staff was helpful.

one of the best hotels in London, very clean and comfortable, complimentary breakfast is amazing, will come back to stay here again next time.

Havde en enkelt overnatning med familien. Var helt igennem et fantastisk hotel med ekstremt god service.

This is the first class property. You get what you pay for and the experience there is outstanding, and hey, there’s a Starbucks right across the street but you don’t even need to go there because they have an excellent coffee shop right in the lobby. Location is outstanding, you can walk to many of the neighborhoods, including Soho and of course you’re right in Mayfair. And the short walk-through Green Park over to Westminster Abbey. Other locations you can walk to including Piccadilly Circus, Trafalgar Square —it’s a great location and a fun walk.

The staff made this stay exceptional. From the moment you step in, you are greeted and helped out with utter serenity, professionalism and respect.

Absolutely incredible stay, but only if you aren’t here on business. The WiFi was very unstable and we had to both work from local coffee shops and/or WeWorks.

1 Hotel always impresses. I really like the laid back vibe and the location is perfect and beautiful. Everything was as expected. All of the staff members were wonderful except the male host that was there Thursday May 14 at the lobby bar. We were two people and he would not agree to let us wait by the bar for a table or to just have a drink. There were seats open and we were told guests of hotel are okay without reservations. His tone of telling us that there are no seats was rude and he was loud intentionally it seemed for others to hear us be declined entry. When asked when we could be called for a seat he said “oh I don’t know - an hour if at all possible”. Bar was not packed and there were seats at the bar for at least one of us and it would’ve been fine for the other to stand. Another lady coming out to the exit was also come paining about this question persons offensive tone. Not cool. What we like about 1 hotel is their laid back luxury. Anyways he did not ruin our trip and everyone else was wonderfully nice and the rooms were amazing. One final matter was that I dod not ask for an accessible bathroom room on my second stay there this week and they gave me one. The accessible room was very odd and the accessibility equipment which I did not need, was everywhere and for me, took away some Of the amenities like a closed in shower etc.

My Family and I had the most wonderful experience at this hotel. Thank you!!!

Incredible property, we truly enjoyed it!

Two standout team members were Lamar, the bellman & Grace, my massage therapist. Lamar was so helpful & cheerful & professional. Grace gave me one of the best massages I have ever had in my life….and I have had hundreds, if not more, all over the world. She is truly phenomenal.

The hotel and staff are absolutely amazing. What a luxurious experience and also a fantastic staff that are so attentive to their guests. The property is as advertised and even better on arrival. The rooms are beautifully decorated and also keep a very modern and comfortable vibe. The area surrounding is safe and the dining is vast. There are multiple places to eat and drink close by. The shopping areas are beautiful and also walkable

Great hotel in the middle of Mayfair. Great location in a very good restaurant for breakfast