This establishment has horrible communication and misinformation. I made a reservation for my workers coming in from Montreal after a long day of deliveries. The reservation was confirmed and payed for over the phone and all was set up. I asked the receptionist what time they close the front to know at what time my drivers can arrive she said they close at 22h but she will send a text to the driver and give the room code. All was confirmed and ready to go until 19h30 when my husband received a call to confirm that it was him that made the reservation. My husband confirmed and all was good. 5 mins later, i received a phone call from the original receptionist to say that the reservation was cancelled and there is nothing that she can do for me an did not give me any reason for the cancellation. My husband recontacted them to see if there was an exception that can be made and they just said no. The reason was because the drivers have a physical credit card with them and they need ID. I advised them that they have ID with them but they argued that they need a physical card however they had already taken the payment from my card at the begging of the reservation. -1000/10 for this establishement. VERY UNPROFESSIONAL and no empathy for the drivers working all day in the cold weather.
