It’s a great property with a fantastic location. The guided tours are excellent. Let down a little by slightly tired rooms. Hotel need a refresh but staff and location are the best!

I didn’t like the Spa. Too far way from the hotel.

The view is incredible as advertised.

Yes

Great staff at Explora, with expert guides for excursions. Everyone was very helpful and friendly. Rooms were very comfortable. Food was delicious. Spa, pool, jacuzzi, sauna and steam room were the perfect reward after strenuous hikes.

This was an amazing place. The staff are very nice and accommodating. Rooms are spacious with incredible views of the mountains and the lake. Exploration guides are knowledgeable, and the hotel really works hard on creating truly personalized experiences for hiking and horseback riding. The food was superb with unique and delicious dishes. We loved the entire experience and plan to come back soon to another Explora.

Service and beautiful scenery

Amazing experience in Explora Torres del Paine. The location is perfect, and the staff were amazing. Would definetly recommend the hotel and are already planning a new trip there in the future. Congradulations to all staff members for making us feel so good all the time we were there.

Amazing views. Great guides. Marisol, the manager is an absolute delight. Great option for hikers and families with different skill levels.

Magnífica. Atendimento perfeito. Funcionários e guias muito bem treinados. Alimentação, bar, passeios, tudo de excelência e elegância.

Espectaculares vistas y ubicación

The hotel is in the middle of the park, and all the activities are within short distance. If you are into trekking and exploring Patagonia, this is for you. The hotel has activities and excursions fitting all ages and abilities; and there are lots of activities to choose from. You always go in small groups with a guide, and their guides are young, energetic, friendly and really know their park well. The food at the restaurant is right up there with high end restaurant in cities. The hotel staff is friendly and very helpful; I had problems with airline coming in, and they would help track everything down, gave me update everyday until everything was sorted. Being all inclusive, you really just need to bring your clothes and trekking shoes (they provide trekking poles too) and you are all set. They even give everyone a water bottle as a welcome gift.

Top-notch everything. The views, the staff, the food. Loved it.

Amazing customer service

Fabulous from beginning to end. See tripadvisor for more detailed reviews about this fabulous place.

Wonderful location and facilities. Organization of activities was chaotic and needs to be overhauled.

The most beautiful view from any hotel I've ever been. I wish I could give it 5 stars, but for the price, I was expecting perfection and I found the food just okay, the restaurant service lacking, and just not up to the standard one would expect for the price. The guides were enthusiastic and most were extremely knowledgeable.

Es un lugar mágico!! Ubicado en uno de los rincones más hermosos del planeta..

Or do other people hate giving feedback too. Hotel V good.

Amazing place with very attentive and friendly staff. The views from every room are stunning. Lots of activities carefully crafted to each person’s interest and skill level. Definitely worth a stay.