My train was mega delayed and the reception staff,was very kind.Processed my check in fast and gave me a bottle of water. Comfy bed with ,huge balcony. Recommend 100%

The hotel is far below Swiss standards. The furnishings in the room were very old with a very small TV. The room appeared very inadequate and did not meet modern hotel standards. The breakfast was poor and if you did not come early for breakfast there was no more fresh bread. Unfortunately, the staff at the reception were rude and unpleasant. There were actually only 3-4 parking spaces.

Amazing hotel, lovely lovely staff. Waited for us to arrive after 12am although check in ended. Well maintained hotel and excellent location. The only thing we would say is was the room was so hot because it’s summer and very hot outside. The fan didn’t do much, air con would be amazing and a great addition to this lovely hotel. Thank you! We will stay again!

Hotel do tem a localização de positiva, a 300 m da estação de trem, porém o hotel tem instalações velhas, o recepcionista nos cobrou pelo Sr condicionado e o pior que não funcionava, eu não voltaria s hospedar lá.

Bra läge om man tar bussen ner till stan. Bussen stannar precis utanför. Enkel frukost. Ingen AC så väldigt varmt. Fanns en liten fläkt.

Nice, but AC was to small to cool room down. We went during at f

Hotel pourrait être bien si il y avait la climatisation Personnel très accueillant à l’entrée et très serviable au petit déjeuner

Personalen var trevlig

Muito boa! Excelente! Amamos

Väldigt trevlig personal som mötte upp och guidade till parkering. Rummet basic, rent på de stora ytorna men lite grundligare städ hade inte skadat. Perfekt läge, fint m promenad ner mot sjön och skönt att man kunde ta lilla ”tåget” uppför backen på väg hem!

Excellent location and staff. I will book her again whenever visiting Lugano.

Staff Gabriele,helpful and friendly. Fast check in, comfortable bed,and clean room +very spacious bathroom. Very convenient for an early morning train as hotel is situated 5 min walk a little uphill from the main Lugano train station, which by the way serves excellent espresso and cappuccino and has amazing views over the lake and the mountains. Recommend 100%

Convenient hotel for a one night stay. Close to rail station and funicular to town centre. Not happy about security arrangements - room keys were left in the open foyer area and the street door wasn’t locked so anyone could walk in (although man on reception denied this, but wasn’t always there). Also had a problem with my room key - very difficult to lock and unlock. TV didn’t work- no signal.

Prima - dichtbij OV. En gratis OV

We choose this property because it was close to the train station. It was plain and without frills or amenities but the air conditioning worked great and the rooms were cleaned. Staff said we qualified for a free city bus pass and said they would email it but never did.

Hjälpsam personal. Rent och fräscht. Nära till tågstationen. Lokaltrafik utanför dörren. Gångavstånd till centrala delar.

Good

Very near train station. But the interior design is old like 70’s. Also, the pillow is not very comfortable but good for staying 1/2 nights for transit. The staff are helpful.

Absolutely wonderful stay here, smooth and simple check in, friendly and helpful staff, clean, tidy and spacious room with all you could need

Chambre propre, la salle de bain mériterait d’être mis au goût du jour même si elle est en très bon état