Clean room, good space. Friendly staff. Breakfast offering needs improved execution and communication.

We stayed in a 3-bedroom apartment with our family of 5 and the space was great. The place was very clean and the staff was super nice. Our only issue was communicating. Breakfast at their restaurant was supposed to be included but they wanted us to walk across the street to another place or deliver it to our room. That would have been fine but they never brought it when they said they would. One day it took 2.5 hours. Our last day there, they said they’d bring breakfast at 9:30 and finally, hours later, they said we could walk across the street to get it. That was incredibly frustrating and made it difficult to make plans. We also had to repeatedly ask for enough towels so we could have one per person and not have to share. We enjoyed the location and view but the difficulties we had with communication would make us think twice about staying again.

The room was fine, but the Pictures didn’t match what was actually given to us. the sliding door to the porch did not lock & the bathroom window didn’t shut all the way which made us worry about bugs. The AC worked great which is always nice. they had breakfast and a restaurant, but you had to eat it in your room.

Good. Clean. Good Staff. Good communication. Generally good

the staff was amazing and the hotel is top notch

Yes fully satisfied.

Very clean

There was no airport shuttle for platinum member as promised. Toilet design was poor as the shower didn’t have a cubicle and water was all over the place. Breakfast was monotonous, same thing every morning for 3 days. They ran out of chicken after the first day and no effort was made towards restocking. Pool was was too cold without heating. Only good thing was the infrastructure and appliances. No refills of water, soap etc throughout our 3 day stay

The hotel and its staff were very inviting. The breakfast was delicious each morning. The location was just the right distance from downtown. My only disappointments were the constantly wet floor after each shower and that our room had no view of the city.

The room wa clean and had everything to my wanting

Excellent rooms great customer service

I stayed here for two weeks. The location is close to the downtown area and very accessible by taxis and bikes alike. It is quite secure sitting right in front of the parliament building. The rooftop pool is a nice touch with gorgeous views over the city. The gym is quite adequate and the in-hotel restaurant had great variety as well as courteous staff. I was impressed with the fact that my room had a dishwasher, a full fridge, a full oven, and a washing machine. I’ve never had these at a hotel before and the rooms were well cleaned every day by staff. The hotel is quiet which is good for resting, and the reception staff went above and beyond to meet my needs. Kevin Kirezi at the front desk helped me order food, helped me secure transportation, and relocated my room when he detected an unpleasant odor. I’m impressed with his assertiveness, responsiveness and attentiveness to the guests at the property. Professionalism and customer service like this is worth commendation and reward/ promotion. While the rest of the staff were very accommodating and helpful, Kevin stood out. The hotel is best suited for business travelers, couples and single travelers. Given the lack of carpeting, sound echoes easily and it would not be ideal for families with babies and young children. Still, the property is kept in great condition and the needing of room keys to access floors in the elevator helps to enhance security. Several groceries and restaurants are nearby and all in all, a great hotel!

I had a great stay at Oasis Park.

Clean, spacious, friendly.

It was fine

Kitchen was fully equipped and facility was quiet. Staff very friendly and professional

Lovely decorated room m a safe environment. Good price. Friendly staff.

Nice ambience, clean environment and helpful staff.

Beautifully appointed rooms & apartments. Stayed here 3x in 2 weeks as moving around the country. Staff are extremely nice and helpful.

Everything was fabulous. Staff, rooms, Kigali itself.