This was my first time using Hotels.com, and it will probably be my last. A few weeks after booking, I started receiving suspicious messages from foreign phone numbers pretending to be the hotel and asking me to click a link to “confirm my information.”
I can’t say for sure how these scammers got details about my reservation, but it was extremely unsettling and made me lose confidence in the booking process. When I use a travel platform, I expect to feel secure, not targeted by phishing attempts shortly afterward.
Overall, this experience left me uncomfortable and disappointed.