Terrible hotel. Needs maintenance. Needs service needs people

Everyone is so attentive to your needs. Employees go above and beyond

THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY

El mejor hotel! Servicio y atención IMPECABLE. Desde el momento de atravesar la caseta de acceso hasta la despedida. Siempre pendientes y amables. La habitación y su decoración es maravillosa. Los alimentos un nivel de excelencia. Cada rincón del hotel asombra con sus detalles y decoración. Sin duda regresaremos.

Perfection

Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.

The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!

Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.

Property and staff are great but nothing around the hotel.

Can’t wait to go back

Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!

Transport must be set up days before or you may be late to event/excursion

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

Great spot

It’s great for a short getaway

This was a great property staff was attentive resort was beautiful no complaint will defenitly return again

The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!

Impeccable service. Wonderful food Beautiful private location

Amazing