Cleaniness, staff and location

Clean rooms, very helpful front office staff. Very effective Aircon/Heating in the room. Ideal location.

깨끗한 객실, 친절한 직원, 가까운 편의점

客室も綺麗で整理整頓されていてスタッフの方の対応を親切でした！

Room is spacious and comfort. Staff is kind. Hot spring area is clean and good. Location super great. Walking distance from JR station

Staff were awesome. Nice small hotel at great location

Very friendly and helpful staff, simple and filling breakfast provided. Though a small hotel with a cafe, the room is cozy yet large enough for a whole family of 4-5 with all the amenities provided. It’s near the train station and a large 7-11 with surrounding good food and walking distance to all the places of interest. Although there’s no elevator, the staff had helped to bring up our luggage to the room as we explored Yufuin, since check in is after 4pm. Check out is very late though, till 5pm, hence it’s great for those who want to explore more or just make use of the onsen or lounge. Overall a very satisfying stay and highly recommended!

Spacious room, good for a group or family. Very nice bathroom. The location is great too

Bra överlag. Modernt fräscht och väl placerat i Yufin!

交通非常方便，近JR站, 整體房間十分乾淨， 唯獨冷氣不夠，溫泉很细。

沒有電梯

房間很大很舒服，有微波爐很方便

飯店很新，整體住宿不錯。缺點是沒有停車場，附近有收費停車場，最便宜的停車場為一個晚上400日圓，需要走大概五分鐘才會到飯店。早餐適合外帶，方便趕行程的旅客用餐。

とても便利な場所にあり部屋も広くて快適でした。 子供達は広い二段ベットに喜んでおりました。温泉という感じはしませんが便利さを求める方、外食をされる方にはお勧めです。

Room is new and very clean but there is no elevator so it’s inconvenient with big luggage.

位置很好，房間乾淨，服務人員態度又好，非常推薦

非常現代的旅館，提供付費自助洗衣房，地點也是很棒，房間乾淨、空間大、有浴缸，推薦！

Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time!

Great large room one minute from the station. They also have a free spa and sauna. Staff is super nice too!

Such a great stay. The location is near to both the bus station and the train station. The room is very well equipped and clean. There is also a lounge where you can hang out during the stay. Check in staff was so nice and got us a room upgrade. Would definitely be back here when we visit Yufuin again