Perfect location!

This was my second stay here and probably not my last. The location is perfect for a relaxing day between travelling due to the easy access to the bus terminal and just a short ride to the airport. The pool area is perfect for chilling and the restaurant have good food (probably the best qofte I have ever had) and very nice staff. The rooms are clean and the bed is comfortable.

Very disappointing experience! The interaction began when I received a call that my food delivery had arrived. I asked whether it could be brought to my room since I was in the middle of something. I was told no one was available, which was perfectly fine, and I said I would come down shortly. However when I arrived, the staff member repeatedly questioned whether I was the only person staying in my room. After I answered multiple times that I was traveling alone, she continued asking, "Are you sure?" in a way that felt accusatory and disrespectful. Being asked once is understandable (perhaps it's standard procedure here), but being repeatedly treated as if I was lying was not. I had to ask her 3 times to please give me my food to even get it. That’s how adamant she was with trying to get me to admit something that was not true. I also had a poor experience with the bartender after checkin, who acted as though serving me was an inconvenience. The only reason I'm not giving an even harsher review is because the woman who checked me in was friendly and professional. Unfortunately, the customer service I received afterward completely overshadowed that positive interaction. I extended my stay due to a change in travel plans, but I would not choose this hotel again and this woman should not work in hospitality.

Room wasnt clean upon arrival and even though I had requested housekeeping throughout my stay, all that was done was an empty of the bins and 1 change of the towels. Beds were not made (i didnt leave them in a mess to begin with) let alone a change of bedlinen over my 4 night stay. My bathmat was removed on day 2 and I asked for a replacement and was met with surprise at the front desk on what a batmat was. (Might have been a language barrier). The bed was very comfortable and the front desk staff were helpful (apart from the bathmat). The breakfast was ok. Its a nice hotel but most definitely not worth the price they charged. Its a 5k walk (on some very busy/noisy roads) to the city centre, ir else a cab ride. I get the feeling its a new hotel so they are still finding their feet, Tirana is a lovely city and tourism is really starting to boom. The AC in the room was not working.

Everything is great

Parcheggio sotto l'hotel facilmente accessibile. Camera nuova pulita e spaziosa Colazione buona mancavano opzioni dolci. Espresso é un Extra

Hôtel facile à 15 mn du centre de Tirana . Inconvénient bruit des voitures même au 5 eme ( mal isolé)

Highly recommend!

Flotte rom, nydelige madrasser, variert og god frokost. Hyggelig og serviceorientert personale.

Ottimo hotel poco fuori Tirana, parcheggio gratis e personale gentile

Chambre très propre personnel au top surtout au petit déjeuner Pas de lit simple dommage Un peut loin du centre

Fantastisk beliggenhed

The pool, unfortunately, is closed and we cannot enjoy it.

Bassenget og bar på taket var stengt hele uken vi var her. Fordi det ikke var sesong enda. Personalet var hjelpsomme og hotellet var nydelig. Litt langt fra sentrum og lå rett ved motorveien.

탁월한 아침식사, 깨끗한 숙소

The Receptionist was rude when we arrive there on the first day, all other staffs was very nice and helpful

The room was absolutely spotless and beautiful environment. Staff were courteous and friendly. I would have give a 5 but for the limited breakfast options - I’ve had better breakfast in other hotels. Overall it was a good stay.

The room was super clean. All the staff were friendly. I was unwell during this trip but the room was comfortable enough to relax. The hotel is 40.minute walk from Skanderburg Square and upper floors have a nice view of the surrounding hills.

Amazing facility! Clean, elegant, and beautiful. Staff was kind, welcoming and helpful.

Exceptional service and a beautiful stay We had a fantastic stay at Mercure Tirana and the service truly stood out. From the moment we arrived, the reception team were exceptional — we were kindly allowed an early check-in, and as I was travelling with my niece, she received a complimentary room upgrade, which was a lovely and unexpected touch. A big thank you to the reception staff and the manager for their professionalism and warmth. The room was beautifully arranged, tasteful, and very comfortable, and it was cleaned daily to a high standard. Breakfast was excellent, and a special mention goes to Valbona, whose care and attentiveness made our mornings feel very welcoming. The food was good and well presented. Overall, a very comfortable hotel with outstanding hospitality. I would happily stay here again and highly recommend it.