Despite booking a bed and breakfast rate, there was no breakfast served in the Plough. I complained immediately and pointed out that even the welcome note in the room stated breakfast timings. I booked through hotels.com where it clearly stated that breakfast was included. And finally, I have received a receipt from the Plough that says bed and breakfast rate.

The skirting boards all around the room were thick with dust The silicone in the shower was mouldy. The duvet had a smell to it. Cleanliness overall was disappointing.

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

Lovely little hotel apart from being locked in, having to get out via the fire escape with luggage, and finding the hotel place shut down and locked up. Really bizarre situation, with breakfast apparently served from 8, yet not a a soul in site or contactable on phone or email. A shame as great location, friendly welcome the night before and nice room.

The hotel was very nice in a great location unfortunately it was very cold and the hotel was understaffed with 2 people seeming to do all the work. Food was good but took over an hour to arrive.

The hotel was closed we went in the front door once other times we used the fire escape . Hotel was in a good position for seeing Alnwick .

The staff were lovely but didn't seem to have had much training. There was a fire door on the second floor which was closed at night. We had to climb the outdoor stairs at night and in the morning. One morning everywhere was locked up, couldn't get to the ground floor. At breakfast there were no fruit juices, yogurts, anything like that.

Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you.

After navigating our way through outdoor tables littered with dirty glasses, things started to go wrong on check-in. Sad as being from 3pm, at 4.10pm he room wasn’t ready. Ok, it was 10 mins later but we realised later this was only achieved through cutting corners. Hairs in bath, no teaspoons, only 2 milk cartons, carpet not vacuumed, cobwebs in one bedside light and other one not working, virtually no loo roll, soap dispenser and shower gel dispenser not working. We booked this 2 night stay with filter for ‘breakfast included’ but staff advised not so. On complaining to manager, he eventually was persuaded that breakfast would be provided at no charge. However, breakfast turned out to be only for that first morning, as the violent drunken argument in the next room (to which police were called and an arrest made) disturbed us for 3 hours in the middle of the night. We advised the manager we would not stay for the second night due to all the above factors, and that we would expect a refund via hotels.com. Very disappointing to then see later that, according to hotels.com, he had refused to sanction a refund. This is an over-priced room above a pub, proven by our move down the road for £50 a night less, breakfast included and staff who knew what they were doing.

Short stay in my hometown

On check in i was offered breakfast and agreed a time. I came downstairs and found the building completely empty and couldn't find a single member of staff. I was also issued a key for the room without a fob for the entrance but as it turns out that wasn't needed as the night entrance door was broken and tied open. This isn't the first time ive stayed here but its definitely the last. I would strongly recommend you find another place to stay when in Alnwick.

My room had no Windows, only a very very small Velux, with no blind. It was very tatty, to say the least. I was told breakfast was available from 0800hrs. Couldn’t get access to the restaurant and met other residents looking to get in, but no sign of anyone there. Horrible little hovel!!!

Hotel really good. Excellent location. A bit disappointed there was no room for us to eat on first night. But hotel was lovely and clean and decor was spot on. Nice there was parking at back of hotel. Would definately stay again.

After leaving the property at 8am I was locked out .No staff around. Difficulty getting into the internet.Like a Ben with evening meal which was fully booked . Poor staff supervision.

Room. It serviced twice, millions of cigarette butts and litter, dirty glasses around outside and inside, beer cans…..

Excellent location with its own car parking albeit with a very tight entrance. A busy pub hotel and checking in was somewhat chaotic as there seemed to be difficulty with the check-in software. This hotel does not provide breakfast. Very noisy because of other guests until 4:00am.

There was no option to open or close the window which I thought was weird. Maybe it was just my room...I don't know. The soap dispensers where not cleaned it all. They were rusty and full of old globs of soap residue. It was nasty. The toilet is a little different and makes a awful noise when flushed. The WiFi is bad. It kept cutting in and out. Other than those issues, it was a decent stay. The bed was nice and comfy. If you are going in and out of the building, you have to use the exit door at the back. When you check out, just leave your key im your door because nobody is available in the morning.

Location is perfect, bed was very comfortable. Suited our needs when we were at a wedding and only needed a bed for the night. Boutique it is not though and was rather expensive for what you get. A toilet that struggles to flush paper and abysmal workmanship on the silicone sealant round the shower. Access to room after hours and egress in the morning via a poorly maintained, rickety fire escape due to no staff on site overnight.

It was a pleasant stay after visiting Alnwick Gardens. The room was about average size but walk up on third floor. The room was clean and as usual air conditioning was provided by opening the window. Parking is available but not for the faint of heart if you are not used to driving in the UK. Would consider staying there again if we are ever in the area.

There was no chef so no breakfast- we had to walk into town and this was an extra cost. The room was stiflingly hot with no windows. They provided an ac unit but it didn’t cool at all. They had no hotel WiFi only a link to the cloud with Sky. The room was very small, no chairs cupboards or wardrobe although it was clean and the bed comfortable