The staff at dinner and breakfast were attentive, polite and friendly.
Customers vaping in the bar area while we were having dinner was disgusting. Presume local customers as appeared familiar with each other and bar staff. Conversation was loud and included some homophobic language which was disgraceful.
The room first impression was the carpet hadn’t been hoovered. An old building with charm but in need of maintenance. Last time we stayed 3 years ago, I reported the issue on the stairs with treads that move and poorly fitted carpet. This was still the case and there is nothing to warn visitors of this potential risk. We both took a stumble on the third step during this visit.
Terrible night with little sleep. Travelled from Wales for family event and drove back the following day. Needed a good rest, which I did not get!
Stayed in the ‘Persian …’ room. From 9.30 -12.00 outside our room noise from bar staff emptying glass bottles, moving kegs, banging on doors and shouting through window below. From 12-2.30 playing TV loud and talking loudly - originally thought this noise was coming from downstairs as well but turned out to be from another room. Might have got 2hours sleep but this was far from good enough!
No one to complain to at this time and even the phone in the room had no wires to connect it, so just there for decoration I guess.
