La situation.

Clean room, a few stairs to get up but in a good location

Great property. Close to transit, easy to find, close to restaurants, shopping, transit. Nice room with a second bedroom for our 3rd guest. Nice little kitchen and good size bathroom

Impossible to get ahold of the virtual reception after hours. We were only left 3 towels for 4 guests. The code on room door was reset at midnight even though check out was not till 11 am the following day. Horrible experience trying to reach virtual reception put on hold multiple times, calls gone unanswered and no response at all to WhatsApp, how they say to contact them. It took almost 2 hours to get a code to enter to room, a trip to to the police station and numerous calls and codes. The reception reached out 7 hours later via WhatsApp asking if we were able to access the room? Seriously!!!! Do not stay here!!! On the plus side, location was great.

This property had bedbugs (please see pictures below for proof) and was impossible to get a hold of anyone to resolve. It has been more than the 72 hours I was told I would receive information about my refund for a room that I had to leave due to it being not-safe for occupancy. DO NOT STAY HERE