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Fantastic value for money . Nice basic room a little dated but very comfortable bed . Spa and gym fantastic .

Great leisure facilities - large gym, large pool, sauna, steam room, jacuzzi and more! Room was clean, staff were friendly, food was very good.

The pool, jacuzzi and sauna area was a fabulous treat and really well kept. The breakfast was really good with plenty of gluten free options, nespresso coffee and milk alternatives. The staff were really friendly and helpful.

The staff were helpful and friendly. Received a warm welcome on arrival when booking in. The room was in good condition, but lacked plug points near the bed. The bathroom was in good order and the was great, except on the final morning, no hot water and the shower gel ran out. (Mentioned it to the receptionist when booking out, they stated they were aware of the problem and maintenance were working on it, No apology). Another member of my group had to ask for shower gel and hand wash as there was none in their room on arrival. Had to ask again as only supplied with hand wash. Breakfast was chaotic, there only appeared to one member of who I felt sorry for as they were running around trying to do everything. Long queue for the food which came out in small quantities, running out immediately. (Although on a positive point it did mean it was fresh). The small coffee machine kept getting jammed and running out of water. I witnessed a number of guest complaining throughout my two night stay. I felt sorry the staff as it was clear they were doing their best, battling a lack of resources and what appeared to be a lack of investment (faulty equipment). Overall I would say considering how the hotel portrays itself as a luxury Golf & Spa hotel, it failed to live up to expectations.

I liked the pool, hydro pool, foot , jacuzzi, room level access, breakfast had nice fruit, cream meusli, coffee, mushrooms, sausage, but bacon chewy difficult to cut. Nice hash brown. I didnt choose black pudding or beans. Plate too small so couldnt cut bacon without things shooting off. Sausage was ok. Bed comforfable. Robe slippers and towels provided. Not enough milk in room. The tumble dryer not wirkjng so wet costune a pronlem

Wonderful place, great facilities

Free parking and near to Bicester village along with the spa made the trip a good experience. Breakfast included in our stay was also good. The staff were friendly and helpful

The reception staff were lovely and helpful. Breakfast staff used hands to put out food ie bread. Hash browns. Area was not clean. Staff were not friendly.

Most staff were professional and thoughtful but the room was let down by looking tired and the bed was two singles zipped together. Not as booked and we kept sinking into the join. It was otherwise spacious with a great view. Great location and very clean spa. Tasty breakfast. Cosy ambience with elegant facade. Worth a visit but double check bed and room location.

Feels as though the dining and bar areas could do with some sprucing up in particular- have a slightly dated feel. Rooms are decent enough and a good size. Excellent gym which is free to use.

Staff were friendlu and helpful. Corridors to the rooms were freezing as they stayed open therefore the bedroom was cold low down and lost heating everytime you opened the door. Restaurant was not fully booked but they ran out of at least 3 x main courses which was disappointing on a Sunday evening. Location was perfect for Bicester Village.

The hotel is tired needs new beds and more so new carpets throughout

Was clean and quiet, staff were extremely helpful, and food amasing.

Everything was perfect, clean room and great customer service. Spa and pool was a top notch.

Poor room, carpet dirty. Keycards didn’t work Breakfast careless. Nothing available all guests asking for milk, juice & basic coffee to be filled. Cleaning left everywhere Spa dirty, steam out of use or random cleaning at 11am Awful & will be complaining to hotel. Should be regraded. It’s more 3 than 4 star.

Check in was made before 15.00 at 14.30. The receptionist said they would check on room readiness but never told us the room was ready although we were sat at the desk. Others arriving were given rooms. So I had to ask if we were being dealt with before they offered us a room. Room was very dull and paint with faded.

Hotel lovely, staff good. Nice view from room and spacious. Food uneaten food on trays twice outside of room not pleasant. Lack of gluten free options none in bar had to go to local pub. GF breakfast limited no GF sausage or hash browns. Locker room tatty in women’s in spa needs updating.

Comfortable stay whilst visiting Bicester Village. Free parking but electric charging is payable, Hotel is well maintained and clean. Bed was comfortable we had the luxury large room. Breakfast options was standard with breakfast with limited cereals and pastries and cold section. Free access to spa and gym. Would stay here again if in the area.

Really enjoyed our stay, staff very friendly