Reported toilet not flushing before we went out for dinner, staff said they would fix it while we were out, come back not fixed had to phone again they tried again unsuccessfully and only then offered different room this was 9 o'clock in the evening. Think this could have been handled net

Clean room very comfortable bed.

Very attentive staff, very clean & excellent breakfast.

All of the staff were very helpful and our stay there was superb. We would definitely recommend this hotel and we hope to stay there again.

Bar was very well stocked and very comfortable,excellent service ,break fast was brillant good choice in buffet and a lovely served hot breakfast

Staff very helpful and compassionate. ( I was attending my fathers funeral) Breakfast, good choice, excellent food and poached eggs just how I like them

Brilliant two nights at The Fig Tree Shanklin. Highly Recommend! First evening, after Dinner at The Steamer Inn down on the Shanklin Esplanade, we caught the lift back up from the Esplanade and walked to The Fig Tree to experience their Monday Open Mic Night which was good fun and we were given accompaniment instruments to join in the funas well as singing along. Really enjoyed the evening. The Fig Tree is an excellent place to stay. Residents can buy drinks from the bar anytime over the day. I have disabilities and there is a lift which was very helpful. Breakfasts were delicious and plentiful and contained my favourite; Fresh Fruit including Kiwi, Pink Lady Apple, Banana, Satsuma and you can order all kinds of eggs. Full English or Veggie English as well as Porridge, and they layout small box cereals with Yogurts and Juices in the fridge + Coffee and Teas.

Great location with spacious lobby area and great beach club. Lovely suite with balcony overlooking the sea. Staff are veey friendly and helpful

Perfectly nice hotel. Room was nice and clean. Public areas look lovely and breakfast was fine but with limited seating in the bar and no drinks outside after 9pm when there is entertainment it is not conducive to a nice evening unfortunately. Otherwise the hotel is absolutely fine.

Lovely location Ample parking Missing an EV Would stay again

Lovely stay here. Nice and clean rooms with great views.

Lovely hotel with helpful staff, had to ask for shower to be cleaned when arrived cause hair in shower area, toilet design very difficult To flush

Great hotel, quite close to the beach. Really clean and very dog friendly

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Lovely hotel and very dog friendly. Good breakfast and clean well equipped rooms. Excellent position for a visit to Shanklin.

Great hotel in a nice location. Staff were excellent. Highly recommended.

We liked everything about this property. Friendly staff also very helpful. There wasn't anything to dislike.

Very small room and very small double bed. One headboard light not working. Toilet difficult to flush. Restaurant not open in evenings.

Excellent staff

Poor customer service