If you're looking for a small-town English hotel experience, the GMH delivers. It captures "old world" charm, though it comes with unique quirks to be prepared for. We stayed in the massive “Hideaway” suite with 3 bedrooms and a living room. It was clean and the bed was comfortable, but it does show its age in "charming" ways. For example, there was a bit of sagging plaster on the ceiling and a hole behind a bookcase. The bathroom was large with modern fixtures and a great shower. The breakfast was a highlight. It’s served in a lovely room and included, allowing you to order a fresh breakfast off a menu. Jeremy, the manager, is very much a "character." He is very knowledgeable about the area and provided excellent local suggestions. He is clearly proud of his country and community. However, be prepared for a very dry, sometimes sharp English wit. As Americans, we had a few interactions that felt a bit "salty", including some unsolicited lessons on "proper" cutlery etiquette and comments about Americans in general. While some might find his sarcasm a bit jarring, we took it as part of the eccentric local experience. If you go in with a sense of humor and don't take the "instruction" personal, he adds a certain color to the stay that you won't find at a corporate chain. The on-site parking is a plus, and the location is excellent. If you enjoy a hotel with a strong personality, you’ll love it here. Just be ready for a bit of "education" on your table manners!

Overall not too bad, comfy bed

Great pint of HPA ( local brew ) and a fair price concidering other hotels i have stayed in. Well, as for breakfast....the best i have had in a hotel for a long time. Evening meals are ok, menue needs to change, there are specials but i suppose i stay there too offten. Downside is limited parking, can't be helped due to location. If small car park is full plenty of on road parking 2 min walk away. This place is amazing worth a stay or 2 or even 3.

Another first class stay at the hotel; very pleasant.

Clean room, excellent breakfast, pleasant bar.

really helpful staff. offered recommendations for evening meal. room very spacious and spotless. beds very comfortable and lovely linen. tea coffee and little treats. very quiet at night. breakfast amazing. have to say best breakfast i have had in a very long time. would highly recommend and wiuld love to come back to this beautiful area

The major issue is with the bathroom. Whilst it was vey modern, for people who have mobility issues the sides of the tub wss too high and we scared of slipping and falling exiting and entering the tub. since this hotel has small there didn’t seem like any option to have a walk in shower. Not uncommon in the UK.

Very agreeable, traditional hotel in just about the most quintessentially English town you can get. In the town centre and in the right direction if you're coming by train. Will happily return.

Clean Room and a excellent breakfast for a days walking

The staff were very friendly and helpful. Breakfast was good, parking was easy and convenient. My only disappointment was I got the wrong room when I paid for an upgrade to have a bath rather than a shower. By the time I noticed, all the rooms were full. It's not my job to check I was given the right room and surely should have had a discount given the cost of the room.

Lovely stay close to the theatre, great breakfast

Lovely staff, very friendly and helpful. Food was very good, the room was clean and comfortable. The location is really good in Great Malvern town centre, and being very close to the Theatre, The Priory and park.

Yes the room was clean and the staff were courteous

Very friendly little touches like old fashioned sweets

Staff great, food and drinks also

Clean and tidy, comfortable. Breakfast really good!

Staff couldn’t do enough for you. Manager (Jeremy) gave some recommendations of things to do in the local area during our stay. Breakfasts at the hotel were excellent. Hotel in a good location.

We were upgraded to the an apartment which was incredible. We had a lot of space. The rooms were lovely. Kitchen had coffee, tea, chocolate and biscuits. The staff during breakfast were very attentive and made sure we enjoyed our breakfast. Would certainly recommend and we will be back.

Fantastic stay

When you read the reviews, you see the breakfast is rated really highly. Having had breakfast this morning and experiencing the lovely bloke working the breakfast, we couldn’t rate it higher. The food itself too was lovely but the bloke was so friendly, funny and just brilliant. It’s not that we wouldn’t have gone back before, but we did specifically say we’d love to come back to experience his humour again. Really nice stay. Warm and cosy.