Inattentive, distracted and disinterested staff. They prioritise internal discussion with other staff over obviously waiting residents… not once… 3 times.
Terrible sound-proofing leading to noisy neighbours talking animatedly till 3am keeping us awake, as well as, every footfall and whisper in the corridor echoes loudly into the rooms!
The hotel is in desperate need of renovation.
Breakfast - tea came after 3 requests. Hash browns finished an hour before breakfast did, in a 2-hour window. Croissants were frozen and then defrosted… sadly not very well because the dough inside had hardened.
Eggs, beans and bacon were good.