lovely clean room great location friendly helpful staff

The staff were incredibly friendly, welcoming and helpful. The bed was comfortable and the room a good size and nice and quiet. I had a really lovely stay and have booked it up again already.

Brilliant room, free parking, great location

Yes

Such a lovely hotel with a great atmosphere. Close to the tram stop to get into the centre. Would definitely recommend. Great staff too!

We didnt really see much of the staff, but the room was lovely, clean and comfy.

Staff were lovely and helpful. Room was spacious and beds comfy but too many thing's wrong with facilities. Two TVs but neither worked as had no signal. Big bathroom but shower didn't work- no water supply. There was a bath but no time for the 3 of us to use it. Sink had poor water supply. Lighting poor and ceiling lights badly positioned.

The room had everything we needed for a quick stop over. I slept fairly well. The bed was comfy.

It has been an very good stay. Practical location, quiet, safe area, comfy bed, warm, clean, spotless bathroom, quality soap/shampoo, helpful staff. The only issue was that I was given a room underneath another guest and the noise was noticeable. The hotel was not full so allowing a better experience noise-wise would have been possible. But again this is a good value hotel in Birmingham. The restaurant seemed nice as well. Thank you.

Basic and a little dated but also clean with comfortable bed at reasonable price. Near University (at least by car). Main complaint was TV did not work - it did not tune to a station - so I missed MOTD.

Clean room, great staff, parking was okay but I had booked this hotel because it had parking and there were very limited spaces available and it’s on a first come basis. Luckily I managed to get a space. Also hotel details say it’s a 13 minute walk to Utilita Arena but when I Google-mapped it, it was actually 21 minutes - not a big deal but a bit misleading, especially if you have mobility issues.

A great find!

Very dated. Cold and Windows’s don’t close. Bathroom very cold and dates

The TV didn’t work. I asked for it to be repaired, they said it couldn’t be. They clearly didn’t care. When the bath emptied it filled (literally filled) the shower tray with dirty water. They mopped it up but again clearly didn’t care. They said it was a 24/7 reception, it was not - it closed at 9pm and didn’t open at all in the morning. No breakfast was available. Please avoid this place, you deserve better.

Friendly staff, very good food and the comfiest hotel bed I have slept in. Great location for a night out in Birmingham

The place was nice and good location! Staff very nice also!

The hotel is tired and now looks grubby, it is struggling to find a place on the hotel market. It looks looks old and now has middle eastern pictures and idols, it is not one or the other. Fire safety is very poor and rated the staff as a med range as I only saw one person during my stay.

On arrival at 3:30pm there was a telephone number to ring for check-in which worried us about what to expect. No one answered the phone number but then someone came to the door. He then phoned someone else who confirmed we were booked in. We were given our keys and instructions to enter the property ourselves. There was a restaurant set up but no one else around. It seemed more like an air bnb set up. Our room was very spacious, really lovely wallpaper and blinds. There was a mini fridge, tea and coffee supplies, a hanging rack and the bathroom contained both a double bath and a large shower cubicle. We were very happy with the room especially for the cost. There was free parking on the drive at the front of the property- this was limited so we were lucky with that. The quality bedding and bed were very comfortable and it was nice to have a couple of bucket chairs to sit in also. The room was spotless. In the morning we popped to Morrisons for a breakfast which was cheap and cheerful but filled the gap. We never saw another person at the hotel which felt a bit eerie but we heard people moving about so there were others there! We stayed as we went to a gig at the utilita arena and it was quite far from there but we got taxis so it was fine. I wouldn't recommend The blue piano for an independent stay and would certainly book again for us if needed.

Stains on carpet and there was no light at all working in the bathroom however there were no staff on sight to discuss this with Only saw a staff member when we checked in but other than that, it was all phone contact or a basket at the front asking you to check out and place your key in it. Room itself was okay, clean but huge old stain on carpet next to the bed which was very visible and off putting Location was ideal as it was a 15 min walk to the Utilita arena

Parking was easily available at the front of the hotel. Rooms so comfy and clean. Definitively exceeded my expectations. Great location and easy walk to the Utilita steam. Excellent value for money will stay again