Daniel
dengan Pasangan
2.0
/10
Diulas 13 minggu yang lalu
Expedia Group verified review
As we entered the lobby we were nearly run over by a child biking around the lobby.( Yes- inside the lobby) The manger informed us that the hotel could not be responsible for the behavior of every guest. In other words, Managemet had no obligation to provide a safe and secure environment for their other guests. It only got worse. The room was aged with worn and ripped carpeting. There were holes in the bathroom walls and dirt on the floor. We were extremely uncomfortable and informed the receptionist ( who is sometimes around) that we needed to cancel our reservation. This is not something we were looking forward to, as we now had to scramble for another hotel. Management refused to credit back our payment, even though Expedia interceded on our behalf. We are now taking it up with American Express. We are confident that we will receive a full refund but do yourself a favor and book elsewhere.
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