We stayed at this property last year and loved it! This year it was sub par. We had issues with our toilet running and were told to jiggle it to fix it. We asked for sheets for the pull out sofa and they were stained. Our key stopped working halfway through our stay. The doors downstairs where no one is attending are always unlocked. The refrigerator is unusable unless you empty the entire thing full of beverages in glass bottles for sale. The Spectrum tv is very difficult to navigate. The cold water in the sink is always warm. The room was very crowded and we had to move the table up against the bed to use the pull out sofa leaving no room to walk. The microwave was aesthetic but difficult to operate. We were very disappointed because our stay last year was amazing. The staff last year was so friendly and this time completely different. It is as if it is under new ownership.

Absolutely perfect! Our only suggestion would be to raise the temperature in the lobby. It's too cold in that area. Otherwise, the rooms and services were exceptional.

Excellent in room food delivery available from On Swann downstairs! Enjoyed that very night of our stay after long days of touring with children.

This property is boutique and pure magic! From the bedding to the staff, 5 stars!

I love staying here. It’s one of the many hotels I’ve been too that I wished I could go back to.

Unique and close to everything in Hyde Park

Rooms need a workspace- only option is tiny table with fairly uncomfortable chair.

Accessibility to tourist-y spots.

Great location

The reception staff and valet were amazing! The room was very clean and the customer service was great.

Gorgeous property & area!!

Had never heard of this brand before but was pleasantly surprised by the qualify and service at this wonderful boutique hotel! I will look for other Pali's and try to stay there when I can. This is an exceptionally great place to stay if you have a group (wedding or other event) because it's so easy to bump into each other and congregate in the lobby/common area. The service was top-notch with each person handling anything that was needed in real time (no waiting for so-and-so to come bring me an iron and ironing board, the front desk person just did it). As a real estate lawyer, I had to find out more about the brand and its ownership/team. Looking forward to seeing this one grow!

This is a beautiful place to stay in. It is perfectly decorated and will make you feel like you’re in the middle of a James Bond movie. Loved it and would stay again for sure!

The quality of construction and the room and common areas decor is first class! And being right in Hyde Park Village is bonus! I wish we could have stayed longer.

A wonderful experience.

Excellent stay, great service. Beautiful location.

Beautiful hotel perfect location great service

We absolutely loved this property. The room looked like a small chic apartment. We loved the kitchenette area and everything was nice clean and a lot of character/charm.

Very welcoming staff, love that it is so quaint not your traditional hotel room. Great area, walking distance to shopping and nice restaurants & cafes

Excellent service and accommodations. Front desk, bar and room service exceptional. Very unique and beautifully curated hotel