Upon arrival we were surprised to find that our suite had not been properly cleaned from the previous guest. The towels in the bathroom were folded but were actually wet and smelled recently used. The sink was also quite dirty and had hair from the previous guest. I want to hope the sheets were changed because in the five days there they were not for us. We had to ask more than once for toilet paper which was never delivered to the room -the house keeper forgot or did not get the supplies before leaving- as each time we asked she said the “licenciada” was supposed to get them but had not. The Licenciada which I imagine was the lady at the front would arrive and be either in conversation with the lady security or on her phone. This was each time we left or came into the building. When we noticed that the items we asked for (toilet paper, towels, paper towels ) had not been delivered to the room by the evening, we would go down to the Licenciada and ask her but she always treated us like we were putting her out. We decided to just buy our own at the Oxxo down the street. We did not bother after day three to ask for the sheets to be changed because the young housekeeper would just forget and make an excuse- the laundry wasn't dry was the common one for towels and bedding but no one followed up after her. Each time we entered or exited the building we saw the Licenciada & lady guard at the front desk head down on their phones or talking. She was to busy scrolling to follow up.