I had an extremely disappointing experience with my recent booking. After securing the property, I called the provided number to confirm my reservation, only to be met with confusion from the person on the line, who claimed to have no knowledge of Hotels.com. Despite sending my confirmation, I had to repeatedly follow up for a response, only to be informed that my originally booked unit was unavailable. They offered a supposedly 'similar' unit instead. Upon arrival, the cleanliness of the unit was subpar. The bedding appeared unwashed, and the check-in process was frustrating. To compound the issues, the showers were non-functional, and with only one working water heater, our group had to awkwardly share a single bathroom. Considering the price we paid, the overall experience was incredibly poor. To add insult to injury, we were charged a significant additional fee for overstaying by just one hour. I cannot in good conscience recommend this unit or Southside by Daily Stays. Their lack of professionalism is evident and unacceptable. I strongly advise potential guests to consider other options for their stay.