A member of our group was robbed by gunpoint on the sidewalk right in front of the hotel. Literally just feet from the front door. As we had extreme safety concerns, we did not end up completing our stay at this property and we actually flew back early. Since then, the hotel has been avoiding any contact since. First, we have asked about receiving any security footage (the hotel cameras are right above where the event occurred). This request has been dismissed. They sent us a picture still of my friend speaking to the police, but not of the event itself. They ignored any further requests. Second, I contacted Expedia about receiving a refund as we had extreme safety concerns that prevented us from staying at the property. Expedia has attempted to contact the hotel on four separate occasions, but the hotel has not responded to one of those attempts to contact. I’ve been told by Expedia that they cannot issue the refund unless they gain approval from the hotel. I am sure you can guess as to my frustration with that response, especially considering the above.

The property is in a great location in Roma Norte and you can walk many places - it’s a very safe neighborhood. The front desk staff are friendly. The only issue is checking in as you communicate through What’s App and the person may or may not be there. You can leave your luggage in the main entrance while the room gets prepared - just don’t leave valuables as the front door is wide open at times. The rooms are modern, large and very clean. There are water filters for drinking water which is excellent. The roof top is beautiful to relax - the pool could be cleaner. Overall an excellent place with wonderful staff

Very nice staff. Clean. Excellent location

We were greeted by Paulina. She was so helpful and had great recommendations. Rooms were clean and each room had its own bathroom. Great location. We walked to amazing restaurants and shops.

The staff was great. The building was secure as the staff was there 24/7 to let guests into the building. However, I would not stay here as a female traveler. The key codes for the rooms are not secure and there is no deadbolt once you are in the room. Our room was also loud, you could hear everything in the lobby area as well as outside on the street. The room we had was not swept well and there was food in the kitchen sink.

Clean room Shops Restaurants near by Did not use the pool, but rooftop was lovely

Trevlig och hjälpsam personal vi kom mitt i natten och skulle egentligen få checka in kl 15, men de löste så att vi fick rummet direkt. Så skönt efter den långa resan från sverige

Overall the apartment was very good and we would stay again. The apartment and building were very clean and tidy and the staff were very welcoming and attentive. The location is excellent, on a quieter street in an excellent neighbourhood. The bed was comfortable and the living area spacious. There was some noise through the door from the corridor from people coming and going and from construction in the adjacent apartments. The work stopped late afternoon, so it didn’t affect our sleep. We didn’t feel great about the apartment door having code access, that wasn’t unique to our stay, and there was no deadbolt, but we felt better because there was always security at the building entrance.

Wonderful property in a a great location, lots of shops and restaurants within walking distance. Staff were available 24/7 at the front desk, which helped us to feel safe and the ladies working answered any questions we had. The apartment was spacious and had everything we needed (utensils, glassware, cookware, etc). Would definitely stay again!

The property was great but some of the furnishings were not very good. 2 of the dinning room chairs and 2 of the island stools were extremely wobbly. One of the chairs even broke entirely under the weight of someone in my group. The bed, the toilet seat, and the bathroom sink were all very crookedly installed in the queen bedroom of my accommodation. The staff was quick to put my worries of possible charges for the broken chair to rest. No additional charges were made to me as of right now but i keep my review up to date if things change.

The front desk receptionists were fabulous and helpful. The apartment was clean, comfortable and we felt very safe! I would recommend this to anyone!

Great stay! Location was perfect and amenities were great. Loved the rooftop area also.

Great location, clean, great quality for price, and very easy to get ahold of! Would definitely stay there again!

Safe and clean place.

Great location and nice apartment!! The apartment had everything one needs while on vacation. Our sofa was a bit dirty and our mattress was way too firm and wrapped in some plastic protector that made for a bad night sleep. However, the staff were so nice and welcoming. They were quick to address any issue. So many great coffee shops/restaurants within walking distance- AMAZING!! Great for families traveling with kids. We would stay here again!

Quiet street yet centrally located. Two separate bedrooms and bathrooms and air conditioning in each and living room and kitchenette. Very comfortable and staff was nice.

Omg we loved this property! Our hosts Abel and Priscilla were amazing and hospitable. Everything was cleaned, great restaurants and bars around, the neighborhood is amazing. Definitely would stay again!!! We can’t wait to come back!!!

Es un lugar excelente para hospedarse. Cuenta con todos los servicios necesarios y es muy silencio por la noche, lo cual te permite dormir sin problema a pesar de que se encuentra en una zona concurrida. Ademas, la anfitriona, Melina, fue muy amable y siempre estuvo atenta a nuestros requerimientos.

Great place and central location in Mexico City to explore. Windows did not look out onto anything except more building would have liked a little bit of a view but was hard to tell with the pictures. Overall was clean , spacious and great base for exploring. Water in shower took very long to heat if at all, low pressure. Housekeeping once or twice would have been nice.

Tonala by Mr W is absolutely wonderful. Located in Roma Norte the property is close to many wonderful places to eat, have drinks and get groceries. It is also close to many interesting shops and access to public transportation. The 2 bedroom suite is contemporary, clean and spacious. The staff is very friendly, kind and helpful. The roof top is a nice place to relax. A great place to stay!