Zainab
2.0
/10
Diulas 15 minggu yang lalu
Hotels.com verified review
Clean room but awful experience. Terrible management. No information provided, no reception, nobody to speak to, no contact info. Called over 10+ times, no answer. Had to walk the streets for 2.5 hours to trying to find someone to help me check in, went to 5 of their buildings all located 15-20 minutes away, most were empty, no managerial staff present, no reception staff around. Absolutely useless. I had to drag all of my luggage around, lost my jacket & ripped my bag in the process. Never again. Absolutely awful management. No compensation, no apology. Over 8 people had the same situation. Never experienced anything like it. The expectation for your customers to go on a wild goose chase around Madrid, awful.
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