Very helpful staff , on arrival told no restaurant food available so had to get a takeaway , room was dirty in places and not hoovered at edges . In room breakfast was a nice touch

Lovley place to stay. We stayed for one night and with 2 dogs. Check in was super easy and thr staff were all friendly and helpful. Lovley complimentary breakfast hamper too, which was not expected, but very welcome.

A clean nice room with all the facilities we would have expected for a night out.

Basic and dated

Petit déjeuner à revois. Pression dans les douches insuffisantes; manquent équipement de rangement dans les chambres. Fenêtres peu insonorisées.

Staff were great as was the room Main issue was the faulty outside door lock and a failure to let me know that I had to register my car’s number plate Resolved after I contacted the hotel

Near a busy intersection, and noisy at night. Slept well nevertheless. Kitchen closed during week, breakfast only a buffet in room. Near a bus stop useful for possible trips.

The staff were very friendly and helpful

We loved staying at the Royal Oak . Would go again. Wonderful Sunday lunch. Staff couldn’t do enough for you. Only thing’s needs to be worked on , Our lovely modern room had nowhere to sit & dry your hair .. Only needs a mirror . No draws to put cloths in , only four coat hangers . No shower gel or shampoo. Just a bit of hand gel at the bottom of a dispenser. Just things you tend to expect. The pub is well situated, locals very friendly. Lots of things to do in the area.

I booked this for my husband as he was in the area for business purposes & from their photos and reviews it looked great and somewhere he could eat a decent meal. However, when he arrived there is no food served during the week. The hotel side was totally unmanned. Entry was via tapping in a code, which was fine, however the door handle needs replacing as kept.spinning round. His room was terrible.and nothing like the photos, it was poorly maintained, cup stained furniture, holes in the wall that had been filled but left unpainted, just a very poorly maintained room. To add to that as it was one of the hottest days of the year, the windows could not be opened, so sleep wise was terrible. The offering of breakfast was a jar of granola which was soft and due to how bad the room was my husband didn't feel he could even the breakfast. As he travels all over the UK & Scotland for business he has said unfortunately this was on his top 10 of the worst places he has stayed at.

Firstly at the website where we book the hotel, the location was at cranbrook, and clearly you are not in Cranbrook. Stay in a hotel, didn’t get a proper receptionist, was a barman to give us the key. The bed sheets were dirty, stained, the walls were moldy. For the price that we paid for a night wasn’t worth it. Definitely not come back.

Friendly staff with everything you need for an overnight stay within walking distance.

Very easy and nice staff! Very comfortable for me and my Mrs. Complementary snacks and drinks were a touch too! Would 1000% stay here again.

Very friendly lady checked us in and showed us to our room, which was very clean and there was an actual bath in the bathroom, which is quite unusual these days! We didn’t expect breakfast, but there was a hamper containing continental breakfast, and a fridge with milk, water and orange juice. The kitchen wasn’t open on the evening we stayed, so we ate at The Prince of Kent Indian restaurant next door (which was also very good). The bed was comfortable and my only criticism was there was no mirror in the bedroom, but all in all, great value for money.

The accommodation was excellent 👍 Emma and Grace mother and daughter housekeeping team ( Emma is the housekeeper and excellent at her job)were both amazing and very accommodating, made our stay very comfortable, couldn't do enough for you and because of this we have booked again! However, the pub attached to the accommodation was closed till 3pm each day, we arrived on a Sunday and couldn't check in because the system doesn't work on Sundays? We were told to check in the next day at 3? You have to register your car on arrival, which we obviously couldn't do as no system..and apparently you have to do this every single day you are staying? Wth? We weren't told this until we were about to leave 5 days later 😤 not impressed, seems a little daft if you are staying in they're accommodation to have to check in at the same time each day? Surely they know how long we are staying? Everywhere else we have stayed, you book in and register your car on day 1..that's it, they know you are staying. On the note of the pub being closed most of the day, apart from Sunday there was no food available all week? They offer a breakfast hamper but there's a fab cafe a hop, skip and a jump away. The beers left a little to be desired but there is a pub just down the road. The WiFi was not very good, having said all this we will definitely stay again. I know that they are in the process of revamping the property but seems just a little bit overwhelmed. The staff are lovely.😊

Clean room, shown to room by polite, informative member of staff, breakfast selection in room very good.

Staff were very helpful. From check in thru departure.

The breakfast box was a great start to the day. Bed very comfortable.

This hotel was good for a pit stop. Apart from you could hear the traffic noise outside.

Had a lovely stay at the Royal Oak. The staff were really friendly and Neil was super helpful carrying my heavy suitcase up the stairs and then down again on departure. The room was cozy and had all the amenities: flat screen tv, kettle and a radio. I loved the continental breakfast hamper; It was so nice to not have to go down to get breakfast in the morning (especially as I was feeling quite tired) because the breakfast hamper was already in the room complete with a coffee machine, kettle and mini fridge with milk, juice and water. This way I was able to choose a time that suited me to have my breakfast. The hotel's pub served food; the fish was well made (I ordered fish and chips). Hotel had free parking on its premises and it was in a good location - high street with shops, plus close proximity to other attractions; I went to Scotne Castle which was about 15 minutes drive away. Overall I had an enjoyable stay and would recommend.