The hotel and rooms look amazing — that’s unfortunately the only positive part of our stay.
We paid €35 per person for the breakfast buffet, which was very disappointing. The selection was limited and included some unusual options that didn’t feel appealing. On top of that, we were surprised to find that even a glass of juice cost extra, which felt unreasonable given the already high price.
The most upsetting part happened after checkout. We had booked a taxi ourselves, and when it arrived, hotel security guards rushed toward us — even using scooters — to stop the car. They were visibly angry, shouting, and trying to prevent us from leaving in a taxi that wasn’t arranged by the hotel. The situation felt aggressive and intimidating, especially for my sister and mother, who were genuinely frightened.
This hotel has great potential because of its appearance, but the service was extremely disappointing. It’s hard to understand why management would allow guests to leave with such a negative final experience.
Unfortunately, I cannot recommend this hotel. The friendliness felt insincere, and overall it seemed more focused on making money than providing good service — especially considering how expensive everything already is.
