If there aren't any Carnival boats docking near the hotel majority of the business establishments and restaurants are closed. It would be nice if the staff would recommend even locals food vendors and trucks to kind of help with the experience of the island. Most of the activities are best done before 4:00 p.m. or 5:00 p.m. the latest.

The property was at a prime, location, cleanliness, and friendly

Enjoyed the stay. Hotel was amazing and always s clean. Staff were very friendly and helpful.

Maintenance issues were dealt with immediately.

I love this property, clean, great parking, easy and fast check in

The Hotel is new. Very clean and in a very convenient location. It also has parking which is great. Enjoyed my stay.

Poor customer service from staff

Debería al mejor tener botellas de agua gratis en la nevera y no tener que comprarlas.

Room was clean and comfortable. Would have liked a microwave in the room and coffee available in the lobby. The sitting area was nice unless there was a boat nearby that gave a diesel smell. Cruise ships did not dock in front of the hotel but further down the dock, so our view was not blocked. Hotel is in walking distance to restaurants, shopping and the sky-tram which was nice.

Great hotel to stay in! So clean and comfortable!

The property was clean and the rooms were clean and spacious. The staff wasn’t friendly at all and for that reason I will not be returning

Imaculate property, central to down town.

New property

Breakfast was always fresh during my stay, and the staff was helpful and friendly. However, one thing left me disappointed. I had booked this trip for my honeymoon, but on the day I was supposed to fly out, the airline canceled all flights to St. Thomas. I called the hotel and spoke with someone at the front desk, who transferred me to the manager. I hoped they could offer some kind of accommodation or flexibility given the situation, but they didn’t. They said that because the room was held for me, it counted as a no‑show, even though I was fully prepared to travel and the flight cancellations were completely out of my control. It made an already stressful situation even more upsetting.

This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here.

Great service, excellent room, breakfast on point and ample parking

Never got to stay here due to an injury that my husband suffered. Dr. told us go home right away. In excitement forgot to cancel thiscreservation. Added expedia insurance coverage a joke!! Insurance asking fir ketter from hotel and expedia before I can proceed. No one contacting me back from hotel and expedia site only sends me to insurance company!!!

Booked a city view room…it faced the hotel parking lot and the back of the mall (4th floor). The room was clean, I did not use housekeeping. The hotel for the most part was clean despite stains on the outside couches that face the harbor. Breakfast was not good at all. I took a few boxes of cereal. When checking in the young ladies who worked mornings were nice and polite. The young ladies who worked afternoon/evenings were not as welcoming. I notice non black guests were tended to more and greeted immediately when leaving and exiting the hotel. Myself…not so much, unless I spoke first. If you need a taxi I recommend walking to the entrance of the outside mall/plaza which is directly across the street. The hotel will recommend you call redcap/redcab (I forgot the name) and they charge 3x the amount then the locals. I paid $11 one way to the airport compared to $30 with their recommendation. Also the hotel sells snacks for outrageous prices. On the last day of my visit I found out there is a market in the plaza across the street. They asked me did the hotel give me a flyer to visit them (they did not)…apparently the hotel promised the locals they would support them when they opened but it appears they have not kept their end of the deal. This was a last minute trip so I booked here but if you have more time to search, look elsewhere.

Staff were amazing.

Very clean. Good breakfast choices. Helpful staff.