It is OK for Guatemala and standards. But if you’re looking for something else, you might find someplace else. People are nice and polite.

Clean room, very neat, but little bugs all over my bed and pillow :(

We stayed in Room #1. The view was exceptional looking at the volcanos. It really wasn’t very noisy. In Pana there are a lot of dogs in the streets and they can be quite noisy. If you are looking for a five star hotel, this isn’t the place. But I would stay there again on our next trip to the lake. There is a little swimming pool but my wife and I didn’t use it. Bring your own washcloths as they are a rare commodity when traveling in central and South America.

A bargain, convenient to Calle Santander. My room in the back was very quiet.

Clean and nice place. Really worth it for the Price. Only a lots of barking dogd during the night.

La chambre était propre, spacieuse et situé tout près du lac. Une bonne douche chaude aussi, ce qui n'est pas évident à trouver en Amérique Centrale. Le seul point négatif, c'est qu'il y a beaucoup de chiens errants qui jappent la nuit, ça m'a tenu réveillée à quelques reprises.

BIEN

Staff and clean

Do not be fooled by the "tranquil" description or the photos of this property; it was a total bait and switch. We paid a premium for a lake-view room expecting a relaxing stay, but it was the opposite of hospitable. The noise levels are professional-grade and physically painful—live music and microphones blasted until 1:30 AM for four nights straight, vibrating the bed and rattling the windows so loudly that earplugs were useless. We actually had to miss our morning tours just to catch up on sleep. The "amenities" are equally misleading. The swimming pool is actually a small, dirty kiddie pool, the WiFi is non-functional (making it impossible to book transport or tours), and the hot water lasted less than a minute. To make matters worse, the room was freezing due to drafty windows and only a thin blanket provided. Most disappointing was the management. Despite my being a seasoned traveler and speaking the local language, I was treated with condescension and dismissed like a "clueless tourist." They repeatedly lied about noise ordinances and claimed the hotel was full when we could clearly see vacant, quieter rooms available. With no one at the front desk, we were forced to plea for help via WhatsApp to no avail. We eventually had to cut our 5-night stay short and spend hundreds more to find a livable hotel. This was a toxic experience that ruined our trip. Save your money and stay elsewhere.

Limpieza de ropa de cama y toallas deficiente.

The location was excellent and the hotel restaurant was very good. The staff was also outstanding

Cool

Perdonal amable, tarda hasta 6 minutos en calentar el agua de la ducha. La regadera tapada.

The pictures are deceiving. But it is worth the price you pay. very economical. Safe area right next to the Calle de Playa where all the restaurants. Bars and open market is located.

Walkable, DOES NOT include breakfast if reserved via Expedia. Located in safe area, they have security and restaurant is next to hotel in same property. Friendly staff, wifi