Had to leave a day early and did not get a refund. They ran out of coffee and didn’t know where or how to replace. Nice room but minimum service throughout.

Excelente todo

Palacio de hierro Right across the street for shopping was perfect for me

Todo bien

The hotel itself was clean, and the staff were very friendly. Its location was wonderful.

My room was meticulously cleaned and smelled good. The place is beautiful and very spacious. I would book this place to stay here again. It’s also located next to a mall with designer shopping. There are tons of delicious bakeries and restaurants within walking distance. The neighborhood felt safe.

Excellent communication and easy checkin. The room was exactly as advertised with everything we needed. Very clean. The staff were excellent. Great location in Polanco.

It was a great stay, very comfortable, and super friendly staff. I didn't get a chance to use the Jacuzzi, but the staff suggested it. The only comment was that my apartment was on a lower level facing the back and did not get cellphone signal. Wifi was fast, so I managed...

Si todo excelente

Great service

No limpian bien, en estancias de varios días no te dejan aguas de cortesía y un dinero que dejé en monedas por la mañana ya cuando volví en la tarde no estaban

It was so clean and fresh, we enjoy everything

Friendly staff ,, very big room with living and kitchen area ,, very clean room ,, the bedroom is spacious and the bed is comfortable but no TV ,, only TV in the living area 😞😞,,, the bathroom is very very small only good thing is that the shower has good water pressure ,, safe neighborhood in front of palacio de hierro perf for shopping ,, will be back 😉

Las instalaciones estaban en perfectas condiciones y muy limpias , además el apoyo que recibimos del personal en especial de Dulce fue excelente y los facilitó muchísimo nuestra estancia

Buena estadía. Excelente atención y Punto.

Me super atendieron en recepción. Muchas gracias por todo

Excellent equipment Comfortably all you can need

Great value for money staff very attentive and professional

Muy buena atención de parte de todo el staff, en especial Valeria y Dulce. También muy limpios los cuartos. Fuimos dos noches y fue muy buena nues experiencia.

Todo estaba perfecto!