We found that the room had not been properly cleaned, some of the bed linen had an unpleasant odor. We informed the hotel staff, who changed it. Later in the evening, the room became extremely hot, making it difficult for us to stay there. We got very little sleep that night, no air condition and a little fan that was no good, like in a sauna. The room was also missing coffee and toilet paper; we were unable to reach the staff. They are only there for a few hours during daytime. We endured another very hot evening and night; we had to keep the window open all night, which was very noisy—guests from the pub below were smoking and chatting outside, and cars and buses driving right past could look directly into our room and bed. We had yet another terrible night with very little sleep. Do not stay here, just terrible. Very narrow hallways and no elevator, difficult with steep stairs, could hardly get our suitcase up to the room. Needs to be renovated and very dirty. We were so happy to leave this place.

The room we got was obviously not one from the pictures and one that needs to be renovated.

Still waiting to hear on status of refund

Read reviews before booking but did not reflect a true story of this property If you’ve large cases to carry then be aware of the narrow winding stairs you have to encounter to carry them up . Had difficulty in accessing entry at front door and room not the easiest ! Room was reasonable enough but no air conditioning so in hot weather suffocating. There was no hand soap and little body wash . Would not recommend to anyone .

Served the purpose for us for one night small Room hotel a little tired linen and bathroom clean however toilet seat would not stay up which was annoying

Was an awful place to stay. Grubby, nightmare to check in. The girl in the bar was lovely and helpful and checked us in though the bar is a separate business. Shower head lying in bits so no shower, grubby carpets and walls. Steep small staircase so very difficult to get suitcases up and down. AVOID this place.

The location is good - close to the maritime area and city center. The hotel is a fire hazard and it’s ill maintained. I will not recommend it. Also, the advertised pub at the ground floor is it NOT part of the hotel, as advertised.

We opted not to stay at this property even though we had reserved it for two nights. There was no lobby, you had to walk up several flights of stairs to get to your room. There was no air-conditioning in the room itself had old worn out furniture we had chose this place because it was less expensive than others, however, the pictures did not represent it accurately.

Very poor -Book somewhere else!

No towels on arrival,had to ask in the downstairs pub, they passed a message to room attendant. Room was really hot, only able to open a small window.Fan in room was not sufficient. Shower was not releasing water properly.

Room clean , the shower door was broken which leg the room down

Great location. Close to Oxford street for bars/restaurants. Rooms were better than expected from other reviews we read. Excellent for a short stay and for the price.

It was over 100 degrees in our rooms and we couldnt stay there. Stairways so narrow, we couldn't get our suitcases up. No one on sight to help. Very kind neighbors who tried. Would not recommend this property unless you are young and can withstand HEAT!!!!

No main desk no elevator, narrow dirty staircase, only a email to direct you how to open your door, very hot, old ragged furniture, extra tiny bathroom, no help available , we left and had to go to a second hotel

The room was clean and spacious, and for what we paid we can’t complain really. We were a bit worried about the road noise but had no issues. The rooms could do with some maintenance (no loo roll holder, bathroom shelf wedged up with pennies, broken plug socket) and better clarification on the access process as the code didn’t arrive til 12 the day of and we weren’t sent a form to fill in prior. But all in, we enjoyed our stay. Great location, and easy to walk to shops and restaurants.

We booked a Luxury Double Room, but it did not live up to the photos or our expectations. While the room itself was spacious and the location was excellent, there were many disappointments. There is no front desk or on-site staff, so assistance is limited. Check-in is not available until 3:00 p.m., and there is no luggage storage if you arrive early. The building has no air conditioning or elevator, and the hallways are extremely narrow, making it difficult to move luggage. The shower water was only lukewarm, and the room lacked convenient electrical outlets. We had to unplug bedside lamps just to charge our phones, and there were no modern USB charging ports. Overall, the only real positives were the convenient location and the spacious room. Everything else fell well below what we expected from a room advertised as "Luxury." Based on our experience, we were surprised to see this property receiving review scores of 8–10, as our stay did not reflect that level of quality or service.

The room was nothing like the photos, not nice at all, pretty disappointing.

Firstly it was not suitable if you have a physical disability. There is no-one to help with cases or a place to store them. Narrow, winding staircases made carrying suitcases extremely difficult. We were on 3rd floor. The room itself had broken window (not the glass) and a small child would not have been safe, the safety ties were not adequate. Door handle to bathroom had a single screw, instead of 4, could not be used. Toilet roll holder broken, extractor fan not working, gripper rod to carpet showing (I cut my toe near window). No plug in wash basin. No air conditioning. Need I go on ?! Would not call this a hotel, just a very stuffy room above a pub with noise to match.

Booked for 2 nights, stayed for one only. Room looks nothing like photos. It was hot and there was at least a fan. Window opened onto a flat roof, as did the window in the hallway. Felt very unsafe. Bed & pillows were fine. Hallways are tired.

Basic, but did the job. 24 hour Parking just around the corner. We did have a laugh getting in and out. Beer goggles. Very early morning wake up call with the traffic.