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So, sign up now to instantly become our Bronze Priority & start booking to reach Traveloka Priority’s highest tier!
FAQ
There are currently five Traveloka Priority tiers, which are Bronze, Silver, Gold, Platinum, & Diamond.
How can I upgrade my tier?
In order to upgrade, you have to do the required action for each tier, which are:
1. Bronze
Sign up as a Traveloka user
2. Silver
Complete 1 booking
3. Gold
Complete RM 450 worth of bookings
4. Platinum
Complete RM 3,000 worth of bookings
5. Diamond
Complete RM 30,000 worth of bookings
When will my bookings be counted as progression?
Your bookings will be counted as progression 7 days after it is completed — for example, after you’ve returned from your trip or checked out of your accommodations.
What happens if I refund/reschedule a booking?
In order for your bookings to be counted as progression, you have to complete it first.
So, if you refund a booking, it won’t be counted as progression. However, if you reschedule a booking, it will still be counted as progression as long as you complete the booking.
Can my tier be downgraded?
Yes, you will be downgraded if you didn’t do the required action to maintain your current tier (e.g. complete RM 450 worth of bookings to remain a Gold Priority) before the tier validity period expires.
Why did my tier change/disappear when I logged in to Traveloka App?
Please ensure that you log in with the same email before & after re-logging in, so the account data loaded is correct.
How long is the validity period for my tier?
Tier is valid for one year starting from the date of your tier change.
If I get upgraded/downgraded, can I still use the benefits from my previous tier?
No, you can only use the benefits available in the tier you’re currently in.
Where can I see my Traveloka Priority tier & progress?
You can see it in Traveloka Priority page, which you can access by tapping the Traveloka Priority widget in the homepage, or tapping the Traveloka Priority banner in My Account menu.
- Traveloka Priority program is eligible for registered users only.
- Minimum app version of 3.98 is required to access Traveloka Priority.
- Users can only be registered to Traveloka Priority program in one country.
- Users are not allowed to switch the program country selection.
- Traveloka Priority tier is determined based on the total paid amount by users for every transaction except Car Rental.
- Transaction made outside the registered country (based on user country selection settings) will not be eligible for progression.
- Traveloka Priority members will get rewards and perks in each tier, which can be used for transactions in Traveloka and/or partners as stated in each respective rewards/perks details.
- Traveloka reserves all rights to change or adjust the perks of Traveloka Priority without prior notice
- Traveloka Priority rewards and perks are not transferable and convertible
- Each reward and/or perk has a different validity period and terms & conditions, by using the rewards or perks, users are deemed to have agreed with all the terms & conditions.
- Some perks and/or rewards might only be available for a limited amount of time, unless stated otherwise.
- Traveloka Priority tier is valid for a year and will be reevaluated based on the total spending made for the past 12 months.
- Traveloka Priority tier evaluation will be done every 12 months after user get upgraded to a higher tier.
- Traveloka Priority tier will be downgraded if the total spending does not reach the minimum threshold during the tier evaluation.
- Traveloka Priority members can only access their current tier’s perks and rewards. The previous tier’s perks and rewards will be inaccessible and will not be carried over to the next tier.
- Traveloka Priority tier upgrade will be reflected for a maximum of 1 x 24 hours after the user meets the total spending requirements/threshold
- Traveloka reserves all rights to change or adjust the tier mechanism, including membership upgrade and downgrade, without prior notice.
- Traveloka reserves the right to terminate, discontinue, or cancel the Traveloka Priority program at any time and in its sole discretion without prior notice.
- Traveloka reserves the right to suspend any Priority member if Traveloka determines in its sole discretion that a member has been indicated to have violated these Terms and Conditions.
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