Arenales Suites

The unit had multiple issues and the property manager neglected to correct the issues in hand. 1. The toilet was broken when we arrived. We notified him immediately. 2. The shower had no pressure when we areived. 3. In the morning the shower had no water coming out. Not able to shower or use the toilet. Contactes the manager incharge of the reservation He does not reply to the messages and in the morning I try to get a hold of him and he blocked my number. I found him at his office located on the 8th floor l, the house keeper told me where he hides. His answer to me was very plain and clear. He told me that I had already paid for my stayed, so basically his only concer was to collect the funds and not worried about customers consern regarding the room falling apart. Very rude behavior from property manager, very bad management They are on the business to fraude travelers and take their money is that simple. They need to reimburse my money thas the best they can do for not been responsible.

Very good location in nice neighborhood. Rooms were ok except with the shower. It was for very short people. Also, too noisy that we could here people on the other floor like they were inside the apartment. Easy check out,

No es lo que ofrecen en las fotos

Good location, clean, good value. Lack of personnel on property is a problem. Arrival was OK. Emailed arrival instructions (entry codes, location of room key, etc ) OK. Departure a problem. Nobody at desk 10am, front door wouldn't open when late departing to train station. Not sure how I finally got it to open. Left keys on desk, concerned nobody to whom to give and confirm received.

Very nice and neat

Maintenance (no hot water in bath sink, very weak water pressure in shower, poor walls cleanliness in halls and apartment). Very good internet system. Easy check in and out.

Reasonable price, easy checking in and out and clean facilities with good WiFi.

Apartamento confortável, excelente.

Localização ótima. Colchão de casal péssimo! São solícitos quando pedimos algo. Limpeza razoável. Chuveiro muito ruim, cai mais água fora do bamheiro do que na gente. Forno e sugar não funcionam.

Endroit très bien situé, près d’un métro. Plusieurs restaurants tout près. Grand balcon. Il manque une tablette ou des crochets dans la salle de bain.

A hidden jewel with a fantastic location

Ótimo localização, próximo ao metrô. A acomodação é confortável com TV e ar-condicionado. Único ponto de melhora necessária é o banheiro, o chuveiro molhava todo o banheiro

Fue una excelente experiencia

El lugar es lindo, la ubicacion tambien, dos noches hubieron personas que pusieron la musica muy alta, no hay control de los ésto. Los artefactos electricos hay que verificar que funcionen, al igual que las luces. Igual estos inconvenientes los solucionaron rapidamente.

hubicacion perfecta , falta mantenimiento a las instalaciones

Le hace falta mucho mantenimiento y limpieza

Beds were very old. Lumpy. Not clean. Pool tiny and cold. Kitchen not stocked or functional. Left iPad by mistake but they claimed it wasn’t there.

Muy cuidado, excelente ubicacion

Muy tranquilo y acogedor le faltaba un poco de higiene pero después aceptables

muy buena ubicacion y precio el personal muy poco amable, deberian ser mas cordiales