Broadwater Keys Holiday Aprtments

Clean room

Property on main road,very noisy,earplugs supplied!! Parking was very tight Stair way very narrow Room very basic and not very clean Powerpoints coming away from wall Tv antenna not working but portable one supplied just have to find right angle for reception Asked for a $bond,never had to pay that ever Won’t be returning

Very clean, friendly staff, quiet, easy parking

Place on the 2nd floor should be stripped & rebuilt. It’s not a motel room, falling apart

It’s okay

Convenient location

Older place but clean room, great pool and friendly staff

Great staff....room fine and great value

Free undercover parking

Room was very clean and was very handy .

No member of staff to check me in. Just a mate doing a favour who stated… ‘He wasn’t being paid and didn’t care if we stayed. You people with money come expecting it to be 4* or 5*, it the bottom of the barrel, the pits go and stay at…’ At this point I hadn’t even got through the door, the guy was aggressive and hostile, I had only told him my name and that I had booked. After listening to home rant I said again I’ve booked that I had just flown from the UK and needed a room to sleep in. I wasn’t worried about its stars and I’m not a person with a lot of money trying to find something for nothing as implied. He then looked at the booking and realised he’d given a walk-in my room believing them to be my booking. He said he had one more room. By now 25 minutes had gone by and I was struggling to stand. I have multiple sclerosis. The guy had now calmed down and was engaging with me but now everything was about religion and him. By the time I got back to my car 4 minutes had pasted. I took my wife up three flights of stairs, we are both disabled and had booked a ground floor room. When we entered the room we found live cockroaches in the bathroom and dead squashed cockroaches throughout the small room. After pulling back the sheets and exposing the mattress we found evidence of bedbugs. We locked the keys in the room and left the accommodation. It was not sanitary to stay there.

Sadly two 👎👎

Looking a bit tried leaking tap

Was it impressed, lots of improvements for a hotel .

Good value, room clean, lots of room outside, BBQ area, large swimming pool, restaurants and pub close by

Unprofessional staffing

Only stayed here due to an impromptu weekend away, but place could do with some work, obviously just get pelted by a storm, but room had flakey paint everywhere, hot water system needs work, family of 4 couldn't shower for dinner because the hot water runs out. Unfortunately probably won't be back anytime soon.

The room smelt the sliding door to the balcony came off the TV kept on going off there was a sign in the room saying due to cyclone Alfred the tv may not work the cyclone was 2 years ago They took a 200 dollar bond and as yet I haven’t received the bond back

Still waiting for my security deposit to be returned to my card ...... wasnt anything mentioned on the initial booking for this requirement ... i have yet to see this deposit returned.

I used to live in the area, so everything was familiar and comfortable. The service was great, the staff were friendly and helpful. Hopefully I can book in again for my next trip to the Gold Coast as it definitely was value for money 👌