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The property is certainly value for money. We have stayed on several occasions and find even though the decor is outdated in the Olive Grove rooms the rooms are very spacious and have a relaxed outlook. The bathrooms are large as well. There is convenient parking in front of the rooms too. The staff are friendly and we would recommend a stay. You can't beat the price in Pokolbin!

This hotel is outdated and poorly maintained. Although it’s marketed as a full-service hotel, housekeeping isn’t actually provided - despite a sign in the room directing guests to call reception for it. When we called, our request was ignored. We also found bugs in our bed and reported it, but nothing was done. I’d strongly recommend avoiding this hotel; it falls well below acceptable standards in Australia.

The view

It was a clean room, staff were nice & helpful. The parking is very convenient

It would have been great if microwave oven was provided either inside the room or atleast as a common use for everyone.

We travelled in winter, there were few people staying, so the bar and kitchen were closed. I get that it is not profitable to open a bar for 2 couples, but let’s state that up front during the booking.

Exceptionally helpful staff and rooms are good for the price point

Relaxing

Staff very friendly and helpful. Big room overlooking the neighbouring vineyard. Breakfast cooked to individual taste plus cereals, pastry etc. Barrista coffee. Walking distance to wineries, food, Gin, beer tasting, pub atmosphere across the road. Many km of bike/walking trails. Restaurant was closed due to changing chefs, but so many places around to eat, did not detract from the overall experience. WiFi a bit dodgy but technician on site to fix it and hey... we're out in the countryside. Would stay here again.

All good

Basic and Clean room, no spare toilet paper, breakfast ordinary but nice room. Plenty parking, nice area.

The breakfast was bad. Instead of hot breakfast, we have only been supplied cold so called "continental breakfast" despite we paid in full for that. For that, we have to lodge a formal complaint in another email.

Ok

Failure to attend to maintenance item as promised was disappointing and saw us deal with the problem ourselves (at our own cost).

First look at the room there was dirt on the bed like outside ground dirt like something was placed there that was previously on soil Next there was a half eaten fruit salad in the fridge .the bathroom didn't appear clean there was spiderwebs in each corner of the bathroom The aircon is broken like plastic broken of The tv ...first of all the remote only turned the tv off and on that's it .the tv picture was sooo bad going funny colours and clearly not watchable The real disappointment was still to come with breakfast the next morning You couldn't call it that it was terrible the service none existing we asked for coffee the lady in charge said there is the urn of hot water and the same awful coffee satchels we have in the room and a jug of milk .just to then discover they had a proper coffee machine but she was to lazy to use it No butter no bred no toast we left even that we had booked for 2 nights just awful

Check in was flexible.

Room was clean and tidy, TV was a big disappointment, could not watch the winter olympics. Only 3 channels available were ABC, SBS & Ch9. remote control did not have an on/off button..... perhaps an upgrade to a smart TV would be the way to go

Check-in was more difficult than it should be with unclear direction of where to pick up keys. A nice property with incredible views. It is however dated which could be easily addressed with minor cosmetic works to facade of the building - Cleaning and minor repair of the amazing terracotta render facade, new carpets to modernize the interior of apartments and modern furniture and new joinery as the classic furniture looks dated. Lighting also quite poor in the rooms. A gym and spa as alternative things to enjoy than just the pool would also make it more resort like. Quiet and tranquil place to stay that could turn over a lot more money and generate higher revenue with a little bit of work. The views of the neighbouring valley vineyards and mountain face are imposing and amazing and the kangaroos are incredibly relaxed around people taking their photo. We really liked it. I'd like to return and see it a bit more loved.

Very good . Clean rooms and great location

Room had no USB port too charge our phones, our friends room had a clock and you could charge your phone. Our room had no clock and phone in the room did not work. Also disappointed at the state of the room very tired, cracks in the walls, timber rot around frame of double doors.