พูลแมน เมลเบิร์น อัลเบิร์ต พาร์ค

Great over all!

A wonderful hotel to stay at, highly recommended.

Clean and spaciousness rooms. Pool and gym nice exttras. Nice breakfast selection. Lovely foyer area. Not sure why a guest has to pay for parking.

lack of hot water pressure

Very comfortable beds.

It was amazing place to stay

my experience was far from satisfactory. Upon arrival, my check-in was delayed by two hours because the room was still being cleaned. Despite the inconvenience, there were no complimentary drinks or food offered while we waited. However when requested check out time was extended by 90 minutes. The next day's cleaning service was disappointing, as the old towels were simply rolled back and not replaced with fresh ones. I asked for replacement towels by calling housekeeping but no one turned up so end up picking up the towels from pool area by myself. Additionally, the room had an old TV with no smart features, no free movies, and no access to streaming services like Netflix or Prime. To top it all off, $16 charge to watch a single movie. Moreover there is no view from the rooms at the back so ended up keeping the block outs curtains closed. So it was an average experience.

Had a lovely room overlooking lake. Staff were excellent in accommodating our vehicle which had extra height. Would definitely stay again. Thank you.

We enjoyed what we could but doors and windows didn’t seem very sound proof.

Sad we had to wait so long to check in. All options asked where not accepted such as early arrival early check in park view.

Even we arrived at 4 pm. The hotel didn’t have the rooms ready. Had to wait long…. Reception wont pick up the phone even after 100 rings. Staff is either untrained or doesn’t want to support. Overall bad experience with the services. Property is otherwise fine if you don’t have to interact with the staff

Priced well

Buffet breky was underwhelming compared to other hotels bit noise comming into room from other guests check inn took long time and no netflix or utube in rooms

Poor management

The staff are so welcoming and helpful. Our room was quiet and comfortable and spotlessly clean. Loved the breakfast buffet option too! will definitely be back again soon.

Was given a different room than I booked. It was $400 a night and basically a dungeon with no windows. No water in the room and ironing board was broken. Poor lighting given no windows

Thank you

Relaxing accommodation. However, the rooms are a little outdated and could use a remodel

NA

Went out of their way to assist us.