พูลแมน ปาล์มโคฟซี เทมเปิ้ล รีสอร์ทแอนด์สปา

Staff really friendly

Excellent walking access into town… I paid a premium to stay during public holidays and didn’t receive rooms service due to this however washing the walls in the driveway seemed of great importance at this time!!! Room service to customers seems more important to me!!

The hotel was at capacity but there were no staff visible for much of our stay..no greeting upon arrival, no offer to port our bags, no staff waiting at reception, no staff at bar, no pool side service. There's no music playing to improve the ambience and during the Easter period there was also limited alcohol service. Although we had to pay premiums to stay at the hotel and foods etc during the period there was no room servicing other than new towels as well. When questioned we were told it is holidays - but isn't that a hotel staff management issue.. why should the customer have to pay the price for that? We certainly didn't get a discount for it. We were also pretty let down by the breakfast.. would be great to have a buffet in place of small servings of 1 slice of avo toast. It was very tasty food though. The hotel is a bit dated but the rooms are very spacious and has all the comforts and amenities. The best part of our stay was the outstanding service by the operations manager who went above and beyond to ensure we had a good time.. he is professional and friendly and kind! He deserves a raise!

Good staff

The sea temple is absolutely amazing, the building itself is beautifully designed and is definitely a great place for a relaxing stay. The restaurant is gorgeous although the food was a bit of a hit and miss although has the potential to be something incredible. The staff were lovely and the rooms were gorgeous. Definitely recommend staying here and its perfect for families with young children.

とても静かで快適に過ごせました。無料でアーリーチェックインもさせて頂きサービスは最高でした。ケアンズから30km離れてるのでレンタカー利用でコンドミニアム希望の方におすすめです。車で5分で大きなスーパーに行けるのも便利です。日本語の出来るスタッフさんもいて安心でした。唯一のイメージ違いは自然の木々に囲まれているので海はパーシャルオーシャンビュー以下で虫が多いです。 ケアンズの騒がしさを避けたい方にはおすすめです。

Great family stay during the off season

Its nice but nothing special

너무 아름다운 뷰의 호텔. 수영장도 넓고 아름답습니다. 다만 가구들이 낡고 오래된 티가 나긴 하지만 사용에는 불편함을 느끼지 못했습니다. 그리고 호텔에서 연결된 해변이 늪 때문에 끊겨있어 돌아가야 하는게 불편했습니다. 여름에 방문하는 바람에 너무 뜨거워서 수영을 잘 하지 못했던게 아쉬웠습니다. 겨울에 방문하게 된다면 더 잘 즐길 수 있을 것 같네요.

Just had stay with post wedding party Resort was amazing- food, service, facilities Couldn’t praise it more

Beautiful stay. Great for families. Staff all so friendly and rooms were immaculate

Stayed in a 2 bedroom spa room and loved it. Great stay

Absolutely beautiful stay I recommend this to any family or couple wanting to get away

Loved absolutely everything. Great Family Holiday

The staff are very friendly and helpful 🙂

Well Maintained and great amenities. Pool and the hot tub were well maintained. Great tasting food in the restaurant.

Had a great stay

お部屋は2ベットルームのお部屋に滞在しました。調度品も新しく清潔でとても広くゆっくりと過ごすことができました。 プールは綺麗に清掃されていて、植物の配置も素晴らしく、とても素敵な雰囲気でした！ 唯一、本当に残念だったのは、レストランです。 お食事はまあまあでしたが、サービスがホテルとは思えない悪さです。ウエイターさんは、他のお客様さんと無駄話ばかりして、3組しかいないのに、私達のテーブルだけパンがなかなか配られないなど、放置されること3回ほど。 結局、一つ食事のオーダーが通っておらず、待つこと20分。お詫びにデザートをサービスされるとのことで、気をとりなおすも、何か用意されるのか、出てくるのか待つこと30分。まだかと聞いてみると、好きなものをオーダーしてくれと。そんなこと、一言も最初に言われていない！その間、お皿も下げてくれない…。 朝食も、カウンターの女性は、他のお客さんと話しこんでいて、明らかに無視されていたので、テーブルに座って待ってると、受付をしてないのに勝手に座るなといきなり怒られる。本当にイヤな態度を取られました。ちなみにその時、お客様さんは他一組みだけでスキスキ状態。80を過ぎた親を早く座らせたい気持ちだったのにと、朝から気分が悪くなりました。 海外には子供ころから色々な国に住んでいますが、かつて30年以上も前に味わった、露骨なアジア人への差別を久しぶり思い出し、本当に嫌な気分になりました。

I’m sorry but this is not a five star resort. The resort is tired and in need of a refresh. Our room was so basic but for just under $400 a night I expect more. There is not enough staff but those we did encounter were friendly. We ordered lunch at the lagoon bar, just a chicken burger and chips but it was barely warm and tasted of nothing. Very limited choice of meals. We ate all meals outside the resort which were all fabulous. I think you know a resort is confident on their level of service when you checkout, they ask “how was your stay?”, not here just did you have anything from the minibar and have a nice day. Not even can we assist with a taxi etc to your next destination. Would definitely not stay here again, Palm Cove is lovely and there are many real five star options to choose next time.

The property could do with a bit of an upgrade. The walkways had broken tiles in several areas. The furniture didn’t match. The pool area is lovely and generally has a relaxing vibe. The pool bar is very accommodating.