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Easy to get to and walk to the mall for ease

Excellent

From check in to check out, my whole stay was fantastic! Right from the start I was made to feel that I was their only guest. As it was my first stay with Sofitel I received a complimentary room upgrade with a view of the beautiful Anzac Square. We had a bite to eat for dinner at Cuvee and it was delicious. The staff were so polite, professional and were so very attentive. The hotel was tastefully decorated, with beautiful amenities and access to Central Station right at your door. Queen St Mall just a few minutes walk away. I would not hesitate to stay here again and am already planning my next visit :)

Excellent Customer Service

Beautiful hotel in heart of Brisbane. Easy access to shops and restaurants. Beds were too soft for my liking and new mattress would be suggested as they had some permanent indentation from use which made it hard to get really comfortable. Again firmer mattress even medium density would have been nice. Also the furniture needed to be moved for a deep cleaning as it was pretty dirty under beds and night table. We knew that because we dropped an earring and had to move stuff so saw it first hand. The lobby and service was top shelf though.

Great all round Could not fault it. Would definitely recommend it

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The hotel is beautiful, located just above Central train station which makes it very easy to access, when entering the lobby the design is very fancy and staff are very polite and respectful. Breakfast selection is very rich and adaptable to any dietary requirements. The swimming pool are is nice and clean and gives opportunity for families to have fun on the hotel's territorry. However for a 5 star hotel I would recommend to check their water dispensers in the room. When filling the water in a glass it was not clear, so we just bought water from supermarket. Also bed vallance needs to be changed as it was ripped on the edges. These details did not impact our stay, but it does impact the image of a 5 star hotel. Overall we had a wonderfull say, the restaurant menu is delicious and we enjoyed every minute of our vacation

Excellent location, large rooms with comfortable beds. Good Wi-Fi. Christmas cookies and drinks in the lobby a lovely touch Reasonable price for the room and location.

Nothing was too much for staff. Had our room changed to suit daughter with disability (walk in shower). Went out of their way to accommodate her needs. Felt very safe. Would definitely stay there again.

Lovely night away. The day spa was fantastic. The staff are very friendly, comfortable beds. The room was not the cleanest, with marks on the windows, toothpaste on the vanity and dirt on the shower vent.

Great buffet breakfast, lovely room, enjoyed the pool and how close it was to the main shopping area, casino and river (within a 15 minute walk). Having the train station below the hotel made travelling to other areas so easy especially with the cheap fares.

Great location and friendly helpful service

No pen, no paper,no minibar, no room service menu, no spa menu. The room seemed to have been emptied of amenities. Otherwise as noce as any sofitel.

We stayed in a King Suite with our two small children, when checking in we asked if the pull out couch bed would be made up, which i was told it already had been. When we arrived at the room we found it wasn’t. I called guest services to advise them. We went out and advised them at reception that now would be a good time to do it… long storey short it took over 5 phone calls and 6 hours to get the bed sorted… two very tired little boys as it was well past their bed time… not impressed and will not be returning, should never have booked, will definitely stick with the Hilton..

The hotel is a bit dated but clean and the staff made all the difference. The concierge, a lady named Riennye was absolutely amazing and helpful, giving us excellent recommendations on where to go out to eat. I would recommend this hotel to anyone visiting Brisbane.

This hotel looks tired. Not what we expected for a five star hotel.

Unfortunately our evening dinner at Suzettes was spoilt with a 2hour wait for meal service. Note good for a diabetic and ill wife.

Definitely not 5 star . Ageing hotel with terrible service . Bar was full on Saturday night the staff were awful and couldn’t wait to pack up and leave . Ridiculous!

Really enjoyed my stay. Pool sadly loses sun early though.