Kiki Witz

Very spacious grounds and lovely pools

Maybe spend a few minutes at check-in to give the guest all the info they need. After signing the reservation form, I was given a key and my room was pointed out me. No other info was given. Front Desk agent was in a hurry to leave the building. No WiFi info, location of resort amenities, or other property info was shared. We walked around to find the pool and discovered it was dirty with a bunch leaves and other debris. I learned about the walking trails after my departure from someone else. Disappointing.

Very noisy!

Good

Nice cozy place surrounded in nature. I visited in off season so had free run of the place :)

What a cute place! The room was clean and the bed very comfortable. The staff were very friendly and accommodating and we loved the pool. We will definitely stay again!

Talia was incredibly welcoming when we checked in. The place was extremely clean and was ideal for our family of four.

Staff very helpful and professional

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Great place, charming and conveniently located just outside the capital Belmopan.

Could have been great. Nice rooms and a nice looking property when you arrive. Staff does not seem to have the amount of training to properly run a property however. The resort played up the pool and onsite restaurant. Wife wanted the pool, the only big request she had. The pool was not cleaned most of the week and the after hours staff did not know how to turn the lights on. So you have a great day doing things off property and come back to hang out at the pool. In the dark. Restaurant hours were published as 6-8. Sometimes the staff didn't open the restaurant, other times they opened late and closed early. When we did catch up, it took 1.5hrs (no joke) for our food and the orders were wrong. The high school kids working there as water boys and waitresses were (unfortunately) obviously untrained and unmotivated. We sat with empty glasses most of our meal. Other guests had the same experience. Hung out the "please clean room" sign and finally had to complain to get additional linens and towels. The property has potential, no doubt about it. However serious training of staff is needed. Pros - close to the capital so you can go get food, etc. Clean, comfortable room, nice area.

Booked a night at this place. Received confirmation. After 10pm arrived at the property. Office was closed no one could be found to check in. Called multiple times the office number and nobody answered to assist. Long story short I ended up sleeping in the car considering the fact that I already paid for the room. I only received a call back from their office around 11:00 am the following day which didn’t solve anything. After asking them for reimbursement they just laughed and started being all defensive stating that they got nothing to do with it and expedia is the one who needs to be blamed despite the fact that they didn’t have no staff on premises to accommodate their guests. Terrible customer service.

The customer service was horrible. They gave me a room where the door was unable to open and when I went back to my room around 9PM the door couldnt open and I had to climb into my room through the window and ended up getting a cut. Not to mention there was a roach and spider in my room! Horrible experience!

The room was clean and had plenty of space. It was close to the freeway but almost too close since you could hear cars and noise from a neighboring cabin or property. Despite there being sort of an attempt at an ecolodge there were no bugs or even frogs to be found-they must spray pesticides or something. Close to art box and 10 min from town.

We only stayed one night, thankfully, but were very disappointed. We arrived at the property after a warm afternoon of sightseeing, and were looking forward to a nice swim and a cocktail at the swim up bar. After checking in, there were no staff around, the restaurant was empty, and the bar looked like it had never been open. When we found an employee, they said they did not serve alcohol. They did not seem to serve anything really, and there were signs everywhere about no outside food or drink. Our cabin was nice enough, but was right next to the highway, so very noisy. Would not recommend.

Pros: This property is beautiful and the Hibiscus room was large and comfortable. The staff was friendly. Cons: We chose this hotel because it had a restaurant and we were unable to get a rental car due to high demand. The restaurant was closed for all meals. When we checked in, we were told there would be breakfast available but the one morning we wanted breakfast, they were not offering it. Note that if you stay here you will absolutely need a car to get around. The taxis into town were quite expensive. I would recommend staying in San Ignacio if you are looking to book excursions into the jungle as most tour operators use that as a jumping off point.

Nice central location. We were only people staying for our nights. Fantastic old bridge that was the best to see. Close to a national park with walking trails.

4

Rose was great she went out of her way to help us get settled in she even came out in the pouring rain to tell us our car lights were on Did not like the low bath sink and low mirror and could not get a to go coffee they did not have take away cups only their china cups

This property is a paradise and the staff is more than kind, professional, and accomodating. Thank you Rosa, Philip and Miguel for making our stay magical and memorable.